Our calendar and dynamic pricing features received huge improvements, letting you customize your rates even further! We've also enhanced the Direct booking experience for hosts and guests.

Calendar

Rule-sets added with advanced settings 📆

• You can now configure enhanced rule-sets through the sidebar, including the ability to create, edit, and delete them
• Create rule-sets for discounted rates, minimum, or maximum night stays for any dates
• Price markups and markdowns are applied regardless of whether the pricing method was added manually, through an integration, or by our Dynamic Pricing
• You can use the "Apply rule-set" button to select or create a rule-set to be applied immediately
• You can use the "Manage rule-sets" to quickly update a rule-set you've already applied to specific dates

Minimum-stay color indicator description 📚

• We added a section that explains the color-coding system (Green/Grey/Red) used in the minimum-stay sidebar
• You’ll better understand what each color represents when previewing your minimum stay changes

Direct

Enhanced multilingual experience on your site 🔣

• Added a "Show original" link to translated reviews, allowing potential guests to view the content in its original language
• The link appears in the respective language of the original review
• Property names are also translated to help increase conversion

Rule-set discounts are now applied 🗓

• Direct now processes rule-set discounts, including custom length-of-stay, early-bird, and last-minute discounts
• The automatic discount logic now matches Airbnb's priority system, where length-of-stay is highest and property lead-time is lowest

Site image optimizations 🖼

• We’ve improved loading speeds for header images and logos on Direct sites
• Images are automatically resized (300px for logos, 1600px for headers) and converted to WebP format, reducing file sizes dramatically

Airbnb

Cleaning fee exclusion for cohost setup 🧽

• You can now configure your commission to exclude cleaning fees for Airbnb reservations on statements and invoices
• This addresses cases where the cleaning fee doesn't go to you or your cohost

Integrations

Porter Hospitality 🏠

• A detailed app page is now available

FloridaRentals.com 🏝

• A detailed app page is now available

We have some exciting announcements about our Mogul features that make owner management easier for everyone. We've also improved other features to make them more intuitive and secure.

Owner's Portal

Owners can view their booking calendar 🗓

• The owner's calendar is now visible in their portal, offering a simple view of reservation details, previously available only in statements and the dashboard
• Clicking the booking on the calendar opens a details panel showing the same data that appears on statements, respecting the customization you set up
• The calendar is available for current and future months, with the ability to switch between properties
• Currently, there's no multi-property view available, though we plan to tackle this soon
• Explore this interactive tour and read our detailed help article to learn more about the updates to the portal

Owner Statements

Set up Airbnb split payouts for your statements 🔀

• You can now indicate if you're using Airbnb's split payout feature, allowing accurate representation of previously paid amounts on statements and invoices
• Statement settings work similarly to other customizations, with the ability for you to select which columns to display for split payouts

Guest Verification

Enhanced security measures 🪪

• Added new risk indicators for missing liveness checks when guests upload photos from their library instead of taking live photos
• Maintained flexibility for guests to upload high-quality ID photos
• Highlight potential verification risks to you when a guest upload looks suspicious

Airbnb

Show the number of pets allowed 🐶

• We now display the number of pets included in listings when guests from Airbnb make inquiries

API and Connect

Message source attribute in the public API 💬

• We've added a new source attribute to the Message resource in the API and webhooks
• Public_api – When sent via the API, using a personal access token or by an integration partner
• Platform – When sent through the booking channel's native messaging platform
• Hospitable – When sent directly from within the Hospitable app
• Automated – When sent as a scheduled or event-triggered automation
• A new integration attribute has been included for personal access tokens that provides the name of the integration that sent any message

Check out our updates to our most recent product improvements, including translating your guest experience! Our features constantly undergo iterations to improve their usability, and this week's are no different!

Direct

Translate your booking site to attract more guests 🔣

• You can now add different languages in your settings to automatically translate your Direct booking site
• Everything from the site to the booking flow will be translated for guests based on their default browser language
• Right now, we support Spanish, German, French, and English by default
• Go to your settings to add languages and learn more about translating your Direct site in our detailed help article

Rental Agreements

Automatically translate your rental agreements 📝

• Add different languages in your settings to automatically translate your rental agreements for easier signing
• Your rental agreement will translate to the guest's default browsing language
• The shortcodes you've added to fill your rental agreements will match the language in the document rather than the guest conversation
• Works the same as translating Direct sites, add languages in your settings, and they will automatically be translated

Security Deposits

Quicker charge request payouts 🏦

• Your security deposit charge requests will now be reviewed automatically, ensuring you get paid out much quicker
• We will hold the payout for twenty-four hours to monitor unexpected behavior, then release it
• Requests must be submitted within two days of checkout, since after that time, we release the deposit to your guest
• Learn more about security deposits in this detailed help article

Smart Devices

Display temperature in Celsius 🌡

• All users outside of the United States will now see their temperature in Celsius by default
• This will be applied everywhere we display temperature, like the inbox, device dashboard, and presets page

API and Connect

Force resync for iCal imports 🔗

• When an iCal import becomes disconnected, you'll now find a new option of "resync: true" in the "put" request that you can use
• View it in the updated public API docs

We've made some time-saving improvements for you and your guests. Also, check out the new way to delight your repeat guests automatically without lifting a finger!

Inbox

Custom codes for returning guests 🥰

• Create and add the new custom code condition to detect returning guests and personalize messages for them automatically
• It works like other yes/no conditions (such as instant booking), targeting only guests who have previously stayed with you​
• Delight repeat guests by personalizing messaging to make them feel appreciated and recognized⁠⁠​
• This saves you time by automating the recognition of loyal guests without any manual effort⁠⁠​

Rental Agreements

Easier for guests to fill fields and sign agreement 🖋

• We've implemented user-friendly improvements to streamline the rental agreement signing process in the Guest Portal⁠⁠​
• Guests will save time by clicking Enter to save signatures, autoselecting the first signature font, and autofocusing on fillable fields
• The agreement page is updated with a sticky footer containing the Sign Agreement button
• The mobile experience is improved with a better layout with an optimized signature button

Direct

Display a review carousel on your Direct site 💌

• Potential guests can now quickly see all the five-star reviews on your Direct site
• We've added arrows to the left and right of your reviews so guests can quickly scroll and be impressed by your hospitality
• This design update has been implemented for all of our website templates

Metrics

Importing reviews from Booking.com 📊

• Though reviews in Booking.com are on a 10-point scale, we normalize them to fit in with the displayed 5-point system
• We've also added new scoring categories for facilities, services, and staff

Security Deposits

Damage detection reminder ‼️

• We now review conversations to look for any damage that may have happened during a guest's stay
• If we detect something may have happened and don't have security deposits set up, we'll gently remind you to add them for your property
• This will help you protect your property the next time damage happens during a guest's stay

We have some exciting improvements for the guest portal that make it easier to navigate while showcasing your company's brand! Plus, there are a few quality-of-life updates.

Guest Portal

New intuitive and branded design 🖌

• The guest portal got a fresh redesign that makes it easier for guests to navigate, complete tasks, and purchase upsells
• You can also brand your guest portal with your logo and colors, showcasing your company's styling
• Lastly, you can now add your custom domain and create a subdomain to the guest portal, ensuring guests feel they're on the right site

Security Deposits

Booking.com listings show deposits 🔓

• Your Booking.com listings will now display that a security deposit needs to be collected to create a reservation
• Explore how to set up and collect security deposits in this interactive demo

Upsells

Easier visibility on the quantity purchased 🛍

• You can now see the quantity of an upsell that your guests bought in your inbox, and the confirmation email sent to you

Calendar

Load speeds are three times faster 📆

• We've optimized the way we display your calendar details, which has significantly increased its load speeds

Our product team has released a few updates that should make collecting security deposits and selling upsells much easier! Check them out!

Security Deposits

Live for Booking.com reservations 🔐

• Users on our Host, Professional, Mogul, and Direct Premium Legacy plans can now collect, hold, and release security deposits for your Booking.com guests
• Learn more by exploring this interactive demo

Security deposits added to the Apps page ⚙️

• It's easier than ever to get started with security deposits with detailed instructions and a "Get Started" guide on the Apps page

Booking.com

Automated AI review replies 🔮

• We can now generate an auto-reply to your Booking.com guests the same way we do with your Direct and Airbnb reviews
• Just review and click send, we will take care of the rest
• You can learn more about how it works in this detailed help article (though it references Airbnb, all the content now applies to Booking.com)

Upsells

Improved Payout History in Settings 🏦

• Payouts are now grouped by date and method
• The "View Details" now shows individual Upsell orders with Reservation Codes and your set Upsell names⁠⁠​
• We've updated the available statuses to include Upcoming, Pending, Paid, and Failed⁠⁠​
• Failed payouts appear as "Pending" until all five retries (with 24h delays) are exhausted before showing as "Failed"

Rental Agreements

More kinds of fillable fields added 🖋

• New fillable fields added, such as document and passport ID, guest age, guest billing address, reason for travel, relation to booking guest, tax ID, and vehicle registration state
• There's a new "Add Personalization" dropdown in the rental agreements editor for easier shortcode and fillable field insertion at the cursor position⁠⁠​
• These features are moving to a beta release, starting with 25% of beta users and gradually increasing⁠⁠​
• Learn more about the updated fillable fields in this detailed help article

API

Include the message thread language 🔣

• You can now find the individual response and inquiry language through the message thread
• You can explore and use the endpoints in our open API here

We're excited to introduce owner portals for our Mogul users! Now, property managers can share a branded portal with their owners to share monthly statements. We also have exciting updates for Copilot and security deposits!

Owner Portals

Live for all Mogul users 📲

• Highlight your performance and maintain a great relationship with your owners without the large time commitment
• You can share a branded portal where owners can view quick highlights and their monthly statements in one place
• They can download owner statements and quickly view the current month's metrics
• Set your branding by adding your logos, domains, and colors to ensure you look professional to your owners
• Learn more by exploring this interactive demo and reading our detailed help article

Copilot

Updated booking data and teammate access 🔮

• Copilot can now access and answer questions about availability rules, property pricing settings, and calendar data
• Secondary users on your account can now access Copilot to ensure they have the correct booking information
• Teammates or you can now ask questions about why your calendar is blocked off or what you can offer guests on specific dates

Security Deposits

Airbnb security deposits are now available 🔐

• You can now collect security deposits for Airbnb bookings if you're on a Host, Professional, Mogul, or Legacy plan on Direct Premium

Guest Verification

Prioritize the list of guests that need attention ⁉️

• We'll now show the reservations that need attention from you because of the suspected or approved status of a guest
• This will help bring visibility to the upcoming bookings that need attention from the team

Reusing ID documents for custom quotes 🪪

• We can now reuse ID documents from past stays for custom quotes you create
• It will still show in the guest portal, but will be checked off as complete automatically
• This will apply to guests no matter which Hospitable host they are staying with, since we have their guest verification in the system

Operations

You can now delete businesses in-app 🗑

• If you have a business you no longer need, you can easily delete it
• Accounting software must be disconnected before deleting, and profit and loss statements won't be available for the business or properties
• The owner's portal will no longer be available for that business, but owner statements will still be available for now
• You can learn more in this detailed help article

Direct

Max night booking restrictions 🗓

• You can now restrict the maximum number of nights a guest can book based on your settings

API

iCal imports are now available in the public API 📆

• You can now use an ical_imports property when viewing the API
• You need to have an ical:write scope to create an update with the property
• View the property resource in the open API here

There are exciting updates to help you customize your owner statements, add a payout method for upsells, and to try security deposits for your Airbnb guests!

Security Deposits

Airbnb security deposits are now in beta 🔏

• You can now automatically collect, hold, and release security deposits for Airbnb bookings
• You can also request a charge claim from the guest conversation
• Learn more by taking this interactive tour or reading the detailed help article

Owner Statements

Statements and invoices are more customizable ✏️

• You can toggle the booking platform name and/or platform icon
• Hide or show reservation dates and nights
• One unique reservation identifier must be present, such as a reservation code, guest name, etc.

Updates to statement columns and totals 📊

• Income columns - a new gross reservation income can be used
• Fee columns - configure commissionable base and reservation commissions
• Tax columns - option to include passed-through taxes on statements
• Summary section - will be more minimal if you've hidden detailed columns, and important totals, like "due to the owners and manager," will always be present
• These updates apply to all statements, invoices, generated PDFs, and the owner portal

Payout Methods

Add payout methods in your preferences 🏦

• You can now add a payout method without being on a Direct Premium subscription
• This allows you to offer upsells to guests that come through any booking channel and collect security deposits for Airbnb guests
• Adding a payout method is now done in your preferences rather than in Direct
• This is limited to users in the United States, Great Britain, and Australia
• Legacy users who are not on Direct Premium cannot add a payout method for upsells and security deposits

Integrations

Updated Zapier app page ⚡️

• We've embedded Zapier onto its app page within Hospitable
• You can now see your existing Zaps, search different apps to connect with Hospitable, and explore popular workflows created by other Hospitable users

Guest Verification

Showing the purpose of stay 🔮

• You’ll now see your guest’s purpose of stay in the verification details and whether it is approved or suspected

Direct

Add TikTik as a social link 📱

• You can now add your TikTok as a social link to your Direct sites

We have some exciting updates around guest communication and workflow automation that will be sure to save you even more time!

Inbox

Voice-to-text is available in the Inbox 🎙

• Use the microphone button when composing a message to add a word-to-word transcription that is AI-powered and context-aware
• It will auto-correct your spelling and grammar
• You can ask it to draft you a message with a specific tone or context, and it will craft one immediately to send
• It works great when you're on the go with our iOS app (Android coming soon)
• Be sure to set your browser permissions to have access to your microphone when prompted

Live presence shows for hosts and guests 💬

• You will now see the live presence indicator (. . .) when your guest is typing or viewing the chat
• They will also see when you are typing back or present in the Inbox

Integrations

Zapier version 1.1 is now live for all users ⚡️

• We have now added actions that you can use in your automated workflows
• This allows you to automate sending messages to a booking, sending messages to inquiries, and responding to guest reviews
• You can learn more about our Zapier connection in this community post and this detailed help article

Direct

Our upgraded guest verification is now complete 🪪

• Direct Premium users and guests will now experience an improved guest vetting process
• This gives us complete control of the guest verification pipeline, ensuring no one will get held up
• Guests will experience smarter and more intuitive steps to identity verification
• This is also applied to all bookings where you request identity verification manually

Operations

Assign transactions to your businesses 💳

• Instead of only being able to add transactions to your properties, you can now add them to your businesses
• These will not reflect on your owner statements or invoices but will appear in the accounting features, like our native profit and loss reports and QuickBooks integration
• You can learn more about business transactions in this detailed help article

Security Deposits

Support for alterations and cancellations 🖋

• When you make alterations to a booking, it will now reflect on the collection and release dates of the security deposit
• If you cancel the booking, the security deposit will also be canceled as well

Dynamic Pricing

Advanced controls are available for all users 🗓

• You can now control your weekend and local event pricing strategy, no matter your plan

We're excited to provide security deposits for more of your bookings and make it easy to set up your branding!

We can also file and remit more state taxes for Direct Premium users! Lastly, if you haven't yet, be sure to join the community and introduce yourself!

Security Deposits

Direct Premium in beta and Airbnb in private pilot 💰

• Set a security deposit for your properties, and we'll automatically collect, hold, and release them for DIrect and Airbnb bookings
• Quickly request charges when an incident occurs with guests right in the Inbox
• Guest verification and chargeback protection are included on all security deposits
• Airbnb bookings are free while in private pilot, which you can sign up for here
• Direct bookings come with a 2% fee for every security deposit
• Take an interactive tour of Security Deposits to explore it more
• Read our detailed help articles to learn more

Direct

Updates states where we file and remit taxes 🗺

• Direct Premium users now have more states where we take care of their taxes
• Georgia: State Sales Tax, County and Local Sales Tax, State Hotel-Motel Fee
• Illinois: Illinois State Hotel Operators Occupation Tax
• Indiana: State Sales Tax
• New York: State Sales Tax, Local Sales Tax
• North Carolina: State Sales Tax, Local Sales Tax
• Learn more about Direct taxes in our detailed help articles

Settings

Branding is now in your preference 🖌

• You can go to your preferences to update your logo, icon, and social links
• You can also manage and add additional website domains

Community

Community added to the main left menu 🏘

• You can now easily stay up to date with industry discussions, events, product updates, and more by accessing the community in the main menu

Dynamic Pricing

Preview pricing is set to a 90-day limit 🗓

• We'll now notify you of the pricing preview being set to 90 days when you don't have dynamic pricing enabled on a property
• You won't see this pop-up when you hover over a date with a reservation