This week, we're excited to announce several updates, including expanded support for tax collection and remittance in numerous states!

Additionally, we will stop updating this changelog page. You'll be able to find these product updates and many more on our changelog community page!

Security Deposits

Enhanced statuses for retrying deposit collection 🏦

• You'll now see that the security deposits will display an updated status in the Inbox
• When we notice card details fail, we'll automatically retry the collection flow, which was already happening, but now you will see the status displayed as "Retrying"
• This new status ensures you have visibility into the retry process and keeps you up to date with your uncollected deposits
• You can learn more about Security Deposits in these detailed help articles

Owner Payouts

Flexible payout scheduling for statements 📆

• You can now schedule payouts for statements that have been published in the past
• We've done this by separating the payout scheduling from the publishing of a statement, which used to be done in a single action
• This will give you more flexibility when scheduling your payouts to owners

Metrics

Improved review metrics with filtering ⭐️

• Reviews without ratings, like hidden Airbnb reviews, will now be excluded from your metrics and exports
• You can now filter reviews by the platform name in the Exports page of Metrics, with platforms and review text displayed clearly
• The Bad Reviews and 5-star Reviews widgets now display information in a more logical order, with date first, followed by property

Direct

Updated states for Direct Premium tax remittance 🗺️

• We now collect and remit the following states' taxes for all Direct Premium bookings made on or after December 1, 2025:
• Idaho - Idaho State Sales Tax and Idaho Travel and Convention Tax
• Iowa - Iowa Hotel and Motel Tax and Local Hotel and Motel Tax
• Kansas - Kansas State Retailer’s Sales Tax, Local Sales Tax, and Transient Guest Tax
• Massachusetts - State Excise Tax, Local Option Excise Tax, Cape Cod and Islands Water Protection Fund Excise Tax, Convention Center Finance Fee, and Community Impact Fee
• Minnesota - Minnesota Sales Tax and Local Sales and Special Tax (collected by the state of Minnesota)
• South Carolina - South Carolina State Sales and Use Tax, South Carolina State Accommodations Tax, and Local Sales and Special Tax (collected by the state of South Carolina)
• We have expanded the tax collection and remittance in the following states:
• Alabama - County Lodging and Rental Taxes (collected by the state of Alabama) and City and Municipal Lodging and Rental Taxes (collected by the state of Alabama)
• Colorado - County Lodging Tax, Local Marketing District Tax, City Sales Tax (collected by the state of Colorado), County Sales Tax (collected by the state of Colorado), and Metropolitan District Tax
• Florida - County Tourist Development Tax (collected by the state of Florida), Brevard County Tourist Development Tax, Lee County Tourist Development Tax, and Pinellas County Tourist Development Tax
• Illinois - Other Chicago Area Taxes (collected by the state of Illinois)
• New York - Oneida County Hotel Occupancy Tax
• Ohio - Cleveland Transient Occupancy Tax
• Texas - Dallas Hotel Occupancy Tax, Harris County Hotel Occupancy Tax (Incorporated/Unincorporated Areas), and Houston Sports Authority Hotel Occupancy Tax
• Wisconsin - Local Exposition Taxes and Premier Resort Area Tax

Integration

Localbird 🐤

• We now have a detailed page for our Localbird integration

You'll gain complete, in-depth insights with our newly updated and fully customizable Metrics! We've also made some exciting improvements to communications with owners and teammates.

Metrics

Get deeper insights with our new Metrics 📊

• Explore your business's metrics with our provided customizable dashboards
• We've included dashboards for you to dive into, but you can also create your own and add your own widgets to any of them
• There are lots of different widgets to add, including ones for messaging, occupancy, financials, reviews, upsells, and owner statements
• Add, reorder, delete, and filter the widgets to customize your dashboards to your liking
• Host plan gets one predefined dashboard, while Pro and Mogul users get predefined dashboards plus custom dashboards and full widget library
• The legacy Metrics are still accessible under "Exports" in the new Metrics view
• You can explore the new Metrics in this interactive demo or learn more in this detailed help article

Owner Management

Custom domains for emails sent to owners 🌐

• You can now send emails to your property owners from your own custom domain instead of the Hospitable default one
• The emails covered by this are owner invitation, invitation reminder, bank account setup, and bank account verification reminder emails
• Hospitable-managed domains get automatic DNS configuration, while external domains require manual DNS record setup
• You can customize default email templates using short codes for names, links, and other dynamic content
• It will fall back to the Hospitable domain if custom domain sending isn't possible, with expansion planned for owner statements, payouts, and password reset emails

Updated view for Payments and Payouts page 🏦

• Your payments (top-ups) from your bank account for owner payouts are now included on the Payments and Payouts page
• You'll see the transaction overview details and can access direct links to the statements showing the owner payout status

Operations

Automatically send task reminders to teammates 🔔

• Reminders are sent 24 hours before a task's start time exclusively to the assigned teammate via email and SMS if a phone number is provided on the teammate's profile
• Notifications are enabled by default for all existing and new tasks, but can be disabled by unchecking the option
• Reminders include the following details: task type, start time, property address, previous/next reservation details, and same-day turnover information
• Messages are automatically translated to match the teammate's language settings

Inbox

Enhanced navigation between conversations 🧭

• We've added up and down arrow buttons to your conversation view to jump between threads
• You can also use J and K keyboard shortcuts for quicker navigation
• Navigation between threads is contextual, respecting filters, search criteria, and incoming conversations from the list view
• The back button now displays the segment name when coming from the Inbox and returns to that segment with saved filters

Airbnb

Preferred name will now display 🪪

• Guests viewing their booking in the guest portal will now see your preferred first name if it's set
• This will ensure it matches what guests see on Airbnb itself

Display door code in messaging thread 🚪

• We've added a tooltip to display the door code to lessen the confusion around using the last four digits of phone numbers

We've made some exciting updates to Marketplace Cleaning, Security Deposits, and Upsells! There are also some quality-of-life improvements to ensure you and your team stay on top of your operations.

Operations

Add images to Marketplace Cleaning checklists 🖼

• Hosts can upload multiple images to checklist items for marketplace cleaning tasks
• Images automatically sync to Cleanster when the booking locks 1 hour before the scheduled cleaning
• Cleanster cleaners can view these images to understand the expected property condition after cleaning
• You can explore Marketplace Cleanings in this interactive demo or learn more in this detailed help article

Withdraw funds from the Marketplace 🏦

• You can now withdraw funds by navigating to your Settings, Payments and Payouts, then Marketplace
• A new Withdraw option appears in the ellipsis menu alongside the existing Add Funds action
• Clicking Withdraw opens a modal displaying the available balance that can be withdrawn

Notification rule for check-in and checkout times ⏱

• You can create a new team notification rule that will update your team when a check-in or checkout time changes
• This will automatically trigger when guests purchase an upsell or when team members manually adjust the check-in or check-out times in the Inbox⁠
• You can learn more about team notifications in this detailed help article

Security Deposits

Payment recovery for failed deposit collection 🤌

• We'll now automatically retry failed security deposit payments every hour and for up to three attempts
• It will send a notification to guests after failed attempts with a link to retry their payment
• Guests will see a dedicated portal task to easily resubmit their payment information

Upsells

Streamlined guest experience for upsells 🛍

• After adding an upsell to the cart, guests are directed back to the product catalog page, where they can easily access the cart
• There's a quantity selector added within the cart in case they forgot to add additional items
• We've grouped items pending approval at the bottom of the cart for clearer visibility

Messaging Rules

Updated shortcodes for task and guest data 💌

• Use %task_type% in task notifications to automatically display the specific task type (cleaning task, check-in task, checkout task, maintenance task)
• Use %adults% to automatically show the number of adults in a booking ("1 adult" or "2 adults")

Booking.com

Booking warning about payment status ⚠️

• We now show a warning badge on the reservation to remind you when a payment needs to be collected from a guest

Hospitable has become the first property management software that allows you to pay your owners right from the platform! We've also made improvements to the guest portal and cleaning tasks.

Owner Payouts

Pay your owners directly through Hospitable 🏦

• You can now pay owners directly when publishing statements, with the first payout of each month free and no service fees for the remainder of 2025
• You can connect a bank account to your business and track payout statuses in the statements page under Operations
• Multiple statement payouts can be grouped together, giving you a more affordable option
• Owners can connect their bank account through their portal to receive payments
• Owners can also track the status of their payouts directly in their portal
• You can explore Owner Payouts in this interactive demo or learn more in this detailed help article

Guest Portal

Guests must enter last name to access the portal 🪪

• To increase security measures for the portal, guests will be required to enter their last name to access it
• This ensures that not everyone can access the portal and booking information through the link
• This increases guest privacy while ensuring legitimate guests can easily access the portal

Operations

Cleaners can increase the cleaning task duration ⏰

• You can adjust the marketplace cleaning task duration for up to 24 hours after completion if the work takes longer than estimated
• Task length can be extended by up to 3 hours in 15-minute increments
• Marketplace balance will be topped up immediately upon adjustment, with the charge processed two days later, similar to the cleaner tipping process.

Properties

Property public name management 🏡

• Your properties' public names can now be updated on the Properties Details page and pushed to your Airbnb and Direct listings

Property descriptions update automatically 📖

• Your property's description will be pushed automatically to Airbnb whenever any of the description fields are changed
• This applies to the following description fields: Summary, Space Overview, Access, Interaction Preference, Neighborhood Overview, Transit, and Additional Notes

Direct

Updated state taxes collection and remittance 🗺

• We will now collect and remit taxes for Direct Premium bookings in the following states:
• Colorado: state sales tax
• Pennsylvania: hotel occupancy tax and local sales tax in Allegheny County and the city of Philadelphia

API

Direct booking sites' URLs are available 🔗

• You can access the URLs of your Direct sites through the booking details

Fill your calendar and earn more revenue with our new Dynamic Pricing advanced settings! Our Inbox has also been improved to help you organize and stay on top of all your guest conversations.

Dynamic Pricing

Last-minute pricing advanced setting ⏱

• Dynamic pricing can now take into account last-minute pricing that you can set
• You have five inputs where you can set the number of days before check-in and the percentage increase or decrease of the pricing
• This allows you to gradually adjust the price as it approaches the check-in date, giving you the best chance of filling your calendar and increasing revenue
• This last-minute setting has technically always been enabled in the algorithm, but now you have control over the variables
• You can learn more about Dynamic Pricing in this detailed help article

Far-future pricing advanced setting 🗓

• You can now have better control of your rates that are listed in the far future
• There are three inputs where you can adjust the days ahead of check-in and the percentage to increase or decrease the pricing
• The lowest number you can set to adjust pricing is 60 days ahead
• This far-future setting has technically always been enabled in the algorithm, but now you have control over the variables

Inbox

Mark guest conversations as unread ✉️

• You can now mark a conversation with a guest as unread, giving yourself an easy reminder to return to the messages
• The unread button looks like an envelope and is found when you open a conversation in the top right corner
• Once clicked, you will be taken back to the Inbox with the list of your conversations

Better view your listed guest conversations 🗂

• You can now choose how many conversations to display on each page in the Inbox
• Simply scroll to the bottom and choose between 20, 50, and 100 conversations to display on each page

Operations

Leave a tip for your cleaners 🙏

• If your Cleanster cleaner did an excellent job or went above and beyond, you can leave them a tip within 72 hours of completing the cleaning
• You can choose a tip between $1 and $300 to leave for your cleaners when reviewing them

Calender

Notification when an iCal Import disconnects ⛓️‍💥

• You will now be notified when your iCal Imports disconnects because of an error with the feed or an invalid token
• A banner will display with a button that directs you to a page that helps you reconnect the iCal Import

Smart Devices

Guest access column added to smart locks 🔐

• There is now a column dedicated to showing you if a guest has access to the connected smart lock
• You'll see this in your devices dashboard, and it will either display that they have access or do not have access to receive codes from the lock

API

New reservation endpoints added 🔗

• You can now access the create, update, and cancel reservation endpoints when connecting to our API
• These will appear as manual reservations rather than being dedicated to a specific channel

One of our most exciting updates has just arrived, helping you manage all your listings within Hospitable! We've also made helpful updates to your cleaning operations and upsells.

Properties and Listings

Listing Management is now live for all users 🏘

• You can now manage your Airbnb, Booking.com, and Direct listings all from within Hospitable
• Updates made to details, availability, pricing, and booking policies will be pushed to the respective channel
• The listing menu pages are also updated with tabs for each subcategory, making it easier to navigate
• You can learn more about Listing Management in this detailed help article
• Take an interactive tour to explore Listing Management and try it out

Management indicator on property listings 🏷

• On your property's page, you will now see a badge next to your listing saying if it is fully managed or partially managed by Hospitable
• You can learn more about all the different indicators in this detailed help article

Operations

Quickly access ad-hoc cleanings on the calendar 🧹

• On your single property calendar view, you can now quickly click a button in the top right that directs you to schedule an ad-hoc booking
• Users who are located in the US and are not on a legacy plan will see this button
• You will see that you will save $40 on your first ad-hoc cleaning, and your 8th cleaning is free
• Learn more about scheduling ad-hoc cleanings in this detailed help article

Better timestamps on cleaning notifications ⏰

• Messages display a date and time next to them instead of days or hours, making it easier for you to know when something was sent
• The timestamps will be displayed in the timezone where the property is located

Upsells

Indicators for pending and purchased upsells 🛍️

• It is now easier to find the reservations that have pending upsells and those where guests have purchased upsells
• You can now use a filter in the Inbox to quickly sort your bookings based on pending upsells
• Learn more about our upsells in this detailed help article

Inbox

Collaborate with your team with Notes 📝

• Keep your team up to date on any activity that needs to happen before, during, or after a reservation
• You can mention teammates directly in the note to ensure they get notified
• This is available to all users on a Host, Professional, or Mogul plan
• Learn more about collaborating with Notes in this detailed help article

Owner Statements

Owner Statements Fee Reporting Update 🧾

• Owner Statements now show fees after host service fees are deducted, rather than the amount the guest paid, for better separation of service fees from individual fees
• The party responsible for the host service fee, according to the commission agreement, receives the benefit of any markup applied to offset that fee
• This change applies to reservations booked after October 27 on Airbnb, Booking.com, Direct, and Agoda, where we manage fees
• For Vrbo reservations, fees are still reported as the guest paid them, since Hospitable doesn't manage fees on Vrbo listings yet
• Reservations with cohost payout setups on Airbnb will continue to show the full fee amount with service fees separated out

The guest portal is getting a glow-up that helps you collect guests' correct contact information. There are also improvements to help transition to Airbnb's new host-only fee structure and to our ID verification solution.

Guest Portal

Guests fill in a check-in form task 📋

• The task asks for basic contact information, including name, email, and phone number
• It also contains two checkboxes asking guests if their information can be used for stay-related information and/or marketing purposes
• This will ensure the guest information collected is correct and avoid issues with other guest portal interactions
• It will appear as the first task for guests to complete and is available for Direct and non-Direct bookings as long as there is another check-in task pending, like a rental agreement
• You can learn more about the check-in form in this detailed help article

Airbnb

Host-only fee transition tool 🧮

• To help all users prepare for the increase in Airbnb's host-only fee, we have created a tool that calculates your pricing automatically
• It is visible to all users, regardless of your fee structure setup
• Our tool ensures that the changes in Airbnb's fee policy make as little a difference as possible to your current operations, irrespective of whether you're an owner or a property manager
• Learn more about Airbnb's updated fee structure in this detailed help article

Guest Verification

Rental Agreement ID verification is live 📝

• Attach ID guest verification to your requested rental agreements, ensuring more control and protection during the check-in process
• Learn more about adding ID verification to your Rental Agreements in this detailed help article

Improved ad-hoc guest verification 🪪

• We have replaced our old guest verification provider with our own solution
• This ensures we have greater control and can create quicker improvement, making it a more affordable option for everyone

Autopilot Cleanings

Rate cleaners assigned to automated cleanings ⭐️

• After an Autopilot Cleaning has taken place, you can now leave a review (1-5 stars) and an optional comment for the cleaner
• This will help you and others better see which local cleaners are reliable and do a good job in your area

Integrations

Zapier version 1.3 ⚡️

• More data is now available related to properties, listings, emojis, and attachments
• You can view the detailed page dedicated to our Zapier integration

There are some exciting updates to help you create and sell more upsells, collect security deposits, and manage your autopilot cleanings! We've also released a new version of our Zapier integration.

Upsells

Offer upsells to guests during check-in tasks 🛒

• If you have upsells to offer guests, they will now be presented to guests after completing their check-in tasks
• Guests can purchase upsells on the spot or skip the screen and be directed to the guest portal
• If you're not offering any upsells, guests will be directed to the guest portal home screen
• You can learn more about Upsells in this detailed help article

Upsell templates for easy creation 🛍

• You can easily create upsells with a single click, which includes product descriptions and images
• You will find these templates under Upsells in the Guest Experience menu

Security Deposits

Collection reminders sent to guests 💌

• We now send a reminder to guests three days before check-in about collecting the requested security deposit
• Direct guests will receive an email, and guests through a booking channel will receive the message in their inbox
• Learn more about security deposits in this detailed help article

Airbnb

Host only fees migration updates 💸

• The fee breakdown now visualizes prices and fees before and after the migration
• You will see the updated fee alerts until October 27, when the migration is to take place
• This will show to users with listings going from the split 3% fee to the host-only 15.5% fee, plus those seeing small increases, like 15% to 15.5%
• This list of users will grow on Monday to also include hosts with only host-only fee listings

Operations

View images from Autopilot Cleaning tasks 🖼

• By clicking into a task on your calendar, you will now see an updated task screen that includes details and images
• There is now a photos section in the automated task screen, allowing you to see images uploaded by your cleaner
• There are before and after images of the cleaning itself, and images for the individual tasks on the provided checklist
• You can click into the images and scroll through them to better view the work done

Integrations

Zapier version 1.2 ⚡️

• More data is now available to be used in your automations, allowing you greater personalization
• Reservation: stay_type, smartlock_code
• Property: space_overview, guest_access, house_manual, other_details, additional_rules, neighborhood_description, getting_around, wifi_name, wifi_password, co_hosts, ical_imports
• Message: source, reactions, integration, sent_reference_id
• You can view the detailed page dedicated to our Zapier integration

We've released plenty of updates over the past two weeks that we're excited to share! Everything from improvements to upsells, security deposits, owner statements, cleanings, and more!

Upsells

Upsell requests are live for all users ✅

• There's now a setting that allows you to require your approval of the purchase of the upsells you create and offer guests
• You will receive a notification about a guest wishing to purchase one of your upsells, which you can either approve or deny
• The guest will be notified of your decision and charged for the upsell if approved
• You can learn more about upsell requests in this detailed help article

Cart abandonment email reminders 🛒

• Guests who add upsells to their cart, but do not proceed to buy, will automatically receive an email 24 hours later prompting them to complete their purchase
• This will naturally help you increase the conversion of the upsells purchased by your guests

Support for timing settings ⏰

• You can now set a time for when you want to offer custom upsells to your guests
• The setting lets you choose the time window and use the check-in and checkout as a reference point

Security Deposits

Waive deposits for trusted guests ❎

• You can now waive a deposit on a per-booking basis for Airbnb and Booking.com reservations
• From the inbox thread, you'll now see a Remove Deposit button, which will remove the deposit for that booking only
• This is useful if you have repeat guests or ones that already have excellent reviews
• Learn more about security deposits in this detailed help article

Booking.com

New property details page for Payments 🏦

• If you have a Booking.com listing, you can now set up payments with them through the property's settings
• The benefits of this include fraud checks, choosing payout frequency, and picking net or gross payout methods
• We'll check if you have permissions to set up Booking.com Payments, and if not, we will provide a quick way to update your settings and enroll in it

Owner Statements

All properties belong to a business 🏨

• To make owner statements and accounting functionality work more seamlessly, we have now associated all properties with a business
• If a property had owner statements set up, we created a manager business for you and associated the property with that business
• If a property on Mogul doesn't have owner statements set up, we created an owner business for you and associated the property with that business

Zero revenue reservations 📑

• Mogul users will now see bookings that generate zero revenue, including Owner Stays, on statements and invoices
• This only applies to reservations that have been accepted, not ones that were cancelled

Operations

Choose three preferred marketplace cleaners 🧹

• During one-off task and task rule creation for autopilot cleanings, you can now select up to three preferred cleaners from the available list
• If more than one cleaner is selected, an additional screen allows you to rank them in your preferred order
• Your cleaner ranking is saved per property and will be automatically applied to future tasks and task-rule creations

Show the distance to your property 📍

• We will now show you the distance between your property and the cleaner to ensure you can have one as soon as possible

Discounts for cleanings 💝

• You will now receive $40 off your first cleaning when you set it up through our Autopilot Cleanings marketplace
• You will also receive your eighth cleaning for free once you reach it
• This applies to both automated cleaning tasks and ad-hoc cleanings

AI

Display the reason why Auto Reply didn't send ℹ️

• We will also notify you by email and send a push notification to teammates who have Inbox permissions
• This is enabled by default, but can be turned off in the Inbox AI settings of Guest Experience

Direct

Updated list of states where we can apply taxes 🇺🇸

• Kentucky: All sales taxes and state-level lodging taxes will be retained
• Oklahoma: All sales taxes will be retained
• Virginia: All sales taxes will be retained
• Wisconsin: All sales taxes will be retained

Integrations

Dynamic Pricing by Hospitable 📈

• We now have a detailed page dedicated to our Dynamic Pricing functionality to help you get started with ease

Vidle Housing 🏥

• We've updated the detailed page dedicated to our Vidle Housing integration

Linkbase 💌

• We've updated the detailed page dedicated to our Linkbase integration

Autopilot cleanings have even gotten smarter! You can now book a cleaner at the last minute and ensure your property is always clean for your next guests! Bad reviews about cleanliness are in the past!

Operations

Ad-hoc Autopilot Cleanings 🧹

• If you need a cleaner ASAP for one reason or another, you can now have one ready and at your property the day before needing them
• Simply go to your calendar, go to the task view, edit the cleaning, and choose the new date you need a cleaner at your property
• You must make these edits 24 hours before the cleaning task is scheduled to take place
• We will find a cleaner in the marketplace and send them the details you've already provided for the original cleaner
• They can still update you before, during, and after the cleaning, and payment will be seamless
• Learn more about ad-hoc autopilot cleanings in this detailed help article

Check the policy before removing cleaning 🧐

• Before we automatically remove the autopilot cleaning, we will first check your cancellation policy
• This means you will always have a clean property, even if a booking is cancelled during a stay or against your policy
• If there is a fee, we will pull the needed information into a modal for you to review

Inbox

Create internal notes to team members 📒

• You can now tag and leave internal messages for your teammates or anyone invited onto your Hospitable account
• Switch to the Notes mode, and when you use the @ symbol, you will see a list of the people you can mention
• Users will see an unread mention in the Inbox when they log in, but it will be removed once it's been seen
• This feature is in beta right now, so be sure to have beta features enabled in your account's settings
• Learn more about mentioning teammates in the Inbox in this detailed help article

Direct

Show discount amount rather than percentage🧾

• When a guest uses a discount code when booking, they will now see the total amount saved rather than the percentage
• This will clear up much confusion and help you convert more guests to book directly

Integrations

MarketMYSTR 🏠

• We now have a detailed page dedicated to our MarketMYSTR integration

Dtravel 🚌

• We now have a detailed page dedicated to our Dtravel integration