Latest News from the Hospitable.com team
New feature
Feature update

Weekly product updates

Alan avatar
Shared by Alan โ€ข August 29, 2025

We're preparing for an exciting update in the coming week, but in the meantime, we managed to release another great owner's feature! Operations has also gotten a glow-up to prepare for some upcoming features.

Owner Stays

Create reservations specifically for owners ๐Ÿ“†

  • Mogul users can now add an owner stay to their calendars, just like a manual or Direct booking
  • The owner's information will be filled in the guest details
  • Choose to generate and send a simple confirmation email to the owners
  • Choose to disable the generation of smart lock codes if the owner has access
  • Create the booking with no commission applied and decide whether to schedule a cleaning or allow the owner to clean the property
  • Decide to block the night before check-in and the day of checkout to avoid any overlapping
  • You can learn more about owner stays in this detailed help article

Operations

Redesign of the task rules page ๐Ÿ“‹

  • All task rule types, including cleaning, check-in, checkout, and maintenance, will have this new edit screen
  • The checklist has been upgraded to support groups of tasks, such as Kitchen: Run Dishwasher, Reload Paper Towels, etc. and Bedroom: Make Bed, Close Blinds, etc.
  • The checklist experience for teammates will be the same, but the tasks will be shown in groups
  • There is now a save button, so be sure to save your changes when updating your task rules

API

Support for sending from co-hosts ๐Ÿ’Œ

  • You can now decide who the guest message gets sent by, the primary host or the co-host
  • The available senders will be provided in the property listing resource to make it easy to see who can send for each property
New feature
Feature update

Weekly product updates

Alan avatar
Shared by Alan โ€ข August 22, 2025

We're excited to update our Direct functionality, making it easier for you to track your potential guests! Plus, some improvements to help personalize your guest journey.

Direct

Marketing pixel support for custom sites ๐Ÿ‘ฃ

  • You can now define your marketing tags in the new "Marketing" tab when you go to the edit Direct site page
  • You will see options to use Google Analytics, Google Tag Manager, and Facebook pixels
  • This allows you to track your guest's journey from first visit to a booked reservation on your Direct site

Brand icon used as favicon by default ๐Ÿ”ฐ

  • When you update your brand settings, we will now use your logo as the tab's favicon rather than the Hospitable logo

More details translated on your Direct site ๐Ÿ”ฃ

  • We will now translate "Other Details" on your site, ensuring your whole customer journey is in the same language

Direct sites are now linked within Properties ๐Ÿ”—

  • You can now get to your Direct site from the property's page, similar to how you can reach other channels' sites

AI

Only reference the primary guest ๐Ÿคซ

  • Automated AI messages will now only refer to the primary guest to ensure the privacy of any other guests
  • We do this by actively avoiding using other people's names and the number of guests that are staying

Upsells

Configure your time window โฑ

  • You can now choose the time window during which guests can purchase an early check-in or a late checkout
  • Before, we had defaulted this window to fourteen days, but you can now set it to anything up to sixty days

Inbox

Use preferred name as default ๐Ÿ‘‹

  • We'll now use your set preferred first name when the %primary_host_name% short code is used in messages
New feature
Feature update

Weekly product updates

Alan avatar
Shared by Alan โ€ข August 15, 2025

Our calendar rule-sets continue to be developed, giving you even more control. We've also made some exciting updates to our Kwikset smart lock integration and Copilot functionality!

Calendar

Secondary user permissions for rule-sets ๐Ÿ“†

  • Existing calendar permissions have been repurposed so that you can manage who has access to calendar rule-sets
  • Secondary users can now view and manage (create, update, delete, apply, remove) calendar rule-sets if given access
  • To allow viewing, you need to enable "Calendar: Display Pricing"
  • To allow managing, you must enable "Calendar: Update Pricing" and "Calendar: Update Availability and Minimum Night Stay"
  • You must have both permissions enabled for secondary users to manage calendar rule-sets

Smart Devices

Kwikset smart locks are live for all users ๐Ÿ”“

  • You can now connect your Kwikset smart locks to generate door codes and automate your guests' check-ins
  • You can learn about our new integration and other smart locks we support in this detailed help article

Copilot

Copilot can include graphs in responses ๐Ÿ“Š

  • When you ask a question to Copilot and the information can be better understood visually, it will reply with a graph and detailed text

Direct

House rules will be translated ๐Ÿ”ฃ

  • When you add a new language, we will now translate the house rules with the rest of your site and guest journey

Guest Experience

Support for a new review category tag ๐Ÿ”–

  • When you're negatively reviewing a guest, you can now select "Other" as a category tag and leave a reason
  • This update now brings guest reviews on par with Airbnb's functionality
  • When AI is used to pre-populate a guest review form, it will not choose the "Other" category
New feature
Feature update

Weekly product updates

Alan avatar
Shared by Alan โ€ข August 08, 2025

Our calendar and dynamic pricing features received huge improvements, letting you customize your rates even further! We've also enhanced the Direct booking experience for hosts and guests.

Calendar

Rule-sets added with advanced settings ๐Ÿ“†

  • You can now configure enhanced rule-sets through the sidebar, including the ability to create, edit, and delete them
  • Create rule-sets for discounted rates, minimum, or maximum night stays for any dates
  • Price markups and markdowns are applied regardless of whether the pricing method was added manually, through an integration, or by our Dynamic Pricing
  • You can use the "Apply rule-set" button to select or create a rule-set to be applied immediately
  • You can use the "Manage rule-sets" to quickly update a rule-set you've already applied to specific dates

Minimum-stay color indicator description ๐Ÿ“š

  • We added a section that explains the color-coding system (Green/Grey/Red) used in the minimum-stay sidebar
  • Youโ€™ll better understand what each color represents when previewing your minimum stay changes

Direct

Enhanced multilingual experience on your site ๐Ÿ”ฃ

  • Added a "Show original" link to translated reviews, allowing potential guests to view the content in its original language
  • The link appears in the respective language of the original review
  • Property names are also translated to help increase conversion

Rule-set discounts are now applied ๐Ÿ—“

  • Direct now processes rule-set discounts, including custom length-of-stay, early-bird, and last-minute discounts
  • The automatic discount logic now matches Airbnb's priority system, where length-of-stay is highest and property lead-time is lowest

Site image optimizations ๐Ÿ–ผ

  • Weโ€™ve improved loading speeds for header images and logos on Direct sites
  • Images are automatically resized (300px for logos, 1600px for headers) and converted to WebP format, reducing file sizes dramatically

Airbnb

Cleaning fee exclusion for cohost setup ๐Ÿงฝ

  • You can now configure your commission to exclude cleaning fees for Airbnb reservations on statements and invoices
  • This addresses cases where the cleaning fee doesn't go to you or your cohost

Integrations

Porter Hospitality ๐Ÿ 

FloridaRentals.com ๐Ÿ

New feature
Feature update

Weekly product updates

Alan avatar
Shared by Alan โ€ข August 01, 2025

We have some exciting announcements about our Mogul features that make owner management easier for everyone. We've also improved other features to make them more intuitive and secure.

Owner's Portal

Owners can view their booking calendar ๐Ÿ—“

  • The owner's calendar is now visible in their portal, offering a simple view of reservation details, previously available only in statements and the dashboard
  • Clicking the booking on the calendar opens a details panel showing the same data that appears on statements, respecting the customization you set up
  • The calendar is available for current and future months, with the ability to switch between properties
  • Currently, there's no multi-property view available, though we plan to tackle this soon
  • Explore this interactive tour and read our detailed help article to learn more about the updates to the portal

Owner Statements

Set up Airbnb split payouts for your statements ๐Ÿ”€

  • You can now indicate if you're using Airbnb's split payout feature, allowing accurate representation of previously paid amounts on statements and invoices
  • Statement settings work similarly to other customizations, with the ability for you to select which columns to display for split payouts

Guest Verification

Enhanced security measures ๐Ÿชช

  • Added new risk indicators for missing liveness checks when guests upload photos from their library instead of taking live photos
  • Maintained flexibility for guests to upload high-quality ID photos
  • Highlight potential verification risks to you when a guest upload looks suspicious

Airbnb

Show the number of pets allowed ๐Ÿถ

  • We now display the number of pets included in listings when guests from Airbnb make inquiries

API and Connect

Message source attribute in the public API ๐Ÿ’ฌ

  • We've added a new source attribute to the Message resource in the API and webhooks
  • Public_api โ€“ When sent via the API, using a personal access token or by an integration partner
  • Platform โ€“ When sent through the booking channel's native messaging platform
  • Hospitable โ€“ When sent directly from within the Hospitable app
  • Automated โ€“ When sent as a scheduled or event-triggered automation
  • A new integration attribute has been included for personal access tokens that provides the name of the integration that sent any message
New feature
Feature update

Weekly product updates

Alan avatar
Shared by Alan โ€ข July 25, 2025

Check out our updates to our most recent product improvements, including translating your guest experience! Our features constantly undergo iterations to improve their usability, and this week's are no different!

Direct

Translate your booking site to attract more guests ๐Ÿ”ฃ

  • You can now add different languages in your settings to automatically translate your Direct booking site
  • Everything from the site to the booking flow will be translated for guests based on their default browser language
  • Right now, we support Spanish, German, French, and English by default
  • Go to your settings to add languages and learn more about translating your Direct site in our detailed help article

Rental Agreements

Automatically translate your rental agreements ๐Ÿ“

  • Add different languages in your settings to automatically translate your rental agreements for easier signing
  • Your rental agreement will translate to the guest's default browsing language
  • The shortcodes you've added to fill your rental agreements will match the language in the document rather than the guest conversation
  • Works the same as translating Direct sites, add languages in your settings, and they will automatically be translated

Security Deposits

Quicker charge request payouts ๐Ÿฆ

  • Your security deposit charge requests will now be reviewed automatically, ensuring you get paid out much quicker
  • We will hold the payout for twenty-four hours to monitor unexpected behavior, then release it
  • Requests must be submitted within two days of checkout, since after that time, we release the deposit to your guest
  • Learn more about security deposits in this detailed help article

Smart Devices

Display temperature in Celsius ๐ŸŒก

  • All users outside of the United States will now see their temperature in Celsius by default
  • This will be applied everywhere we display temperature, like the inbox, device dashboard, and presets page

API and Connect

Force resync for iCal imports ๐Ÿ”—

  • When an iCal import becomes disconnected, you'll now find a new option of "resync: true" in the "put" request that you can use
  • View it in the updated public API docs
New feature
Feature update

Weekly product updates

Alan avatar
Shared by Alan โ€ข July 18, 2025

We've made some time-saving improvements for you and your guests. Also, check out the new way to delight your repeat guests automatically without lifting a finger!

Inbox

Custom codes for returning guests ๐Ÿฅฐ

  • Create and add the new custom code condition to detect returning guests and personalize messages for them automatically
  • It works like other yes/no conditions (such as instant booking), targeting only guests who have previously stayed with youโ€‹
  • Delight repeat guests by personalizing messaging to make them feel appreciated and recognizedโ โ โ€‹
  • This saves you time by automating the recognition of loyal guests without any manual effortโ โ โ€‹

Rental Agreements

Easier for guests to fill fields and sign agreement ๐Ÿ–‹

  • We've implemented user-friendly improvements to streamline the rental agreement signing process in the Guest Portalโ โ โ€‹
  • Guests will save time by clicking Enter to save signatures, autoselecting the first signature font, and autofocusing on fillable fields
  • The agreement page is updated with a sticky footer containing the Sign Agreement button
  • The mobile experience is improved with a better layout with an optimized signature button

Direct

Display a review carousel on your Direct site ๐Ÿ’Œ

  • Potential guests can now quickly see all the five-star reviews on your Direct site
  • We've added arrows to the left and right of your reviews so guests can quickly scroll and be impressed by your hospitality
  • This design update has been implemented for all of our website templates

Metrics

Importing reviews from Booking.com ๐Ÿ“Š

  • Though reviews in Booking.com are on a 10-point scale, we normalize them to fit in with the displayed 5-point system
  • We've also added new scoring categories for facilities, services, and staff

Security Deposits

Damage detection reminder โ€ผ๏ธ

  • We now review conversations to look for any damage that may have happened during a guest's stay
  • If we detect something may have happened and don't have security deposits set up, we'll gently remind you to add them for your property
  • This will help you protect your property the next time damage happens during a guest's stay
New feature
Feature update

Weekly product updates

Alan avatar
Shared by Alan โ€ข July 11, 2025

We have some exciting improvements for the guest portal that make it easier to navigate while showcasing your company's brand! Plus, there are a few quality-of-life updates.

Guest Portal

New intuitive and branded design ๐Ÿ–Œ

  • The guest portal got a fresh redesign that makes it easier for guests to navigate, complete tasks, and purchase upsells
  • You can also brand your guest portal with your logo and colors, showcasing your company's styling
  • Lastly, you can now add your custom domain and create a subdomain to the guest portal, ensuring guests feel they're on the right site

Security Deposits

Booking.com listings show deposits ๐Ÿ”“

  • Your Booking.com listings will now display that a security deposit needs to be collected to create a reservation
  • Explore how to set up and collect security deposits in this interactive demo

Upsells

Easier visibility on the quantity purchased ๐Ÿ›

  • You can now see the quantity of an upsell that your guests bought in your inbox, and the confirmation email sent to you

Calendar

Load speeds are three times faster ๐Ÿ“†

  • We've optimized the way we display your calendar details, which has significantly increased its load speeds
New feature
Feature update

Weekly product updates

Alan avatar
Shared by Alan โ€ข July 04, 2025

Our product team has released a few updates that should make collecting security deposits and selling upsells much easier! Check them out!

Security Deposits

Live for Booking.com reservations ๐Ÿ”

  • Users on our Host, Professional, Mogul, and Direct Premium Legacy plans can now collect, hold, and release security deposits for your Booking.com guests
  • Learn more by exploring this interactive demo

Security deposits added to the Apps page โš™๏ธ

  • It's easier than ever to get started with security deposits with detailed instructions and a "Get Started" guide on the Apps page

Booking.com

Automated AI review replies ๐Ÿ”ฎ

  • We can now generate an auto-reply to your Booking.com guests the same way we do with your Direct and Airbnb reviews
  • Just review and click send, we will take care of the rest
  • You can learn more about how it works in this detailed help article (though it references Airbnb, all the content now applies to Booking.com)

Upsells

Improved Payout History in Settings ๐Ÿฆ

  • Payouts are now grouped by date and method
  • The "View Details" now shows individual Upsell orders with Reservation Codes and your set Upsell namesโ โ โ€‹
  • We've updated the available statuses to include Upcoming, Pending, Paid, and Failedโ โ โ€‹
  • Failed payouts appear as "Pending" until all five retries (with 24h delays) are exhausted before showing as "Failed"

Rental Agreements

More kinds of fillable fields added ๐Ÿ–‹

  • New fillable fields added, such as document and passport ID, guest age, guest billing address, reason for travel, relation to booking guest, tax ID, and vehicle registration state
  • There's a new "Add Personalization" dropdown in the rental agreements editor for easier shortcode and fillable field insertion at the cursor positionโ โ โ€‹
  • These features are moving to a beta release, starting with 25% of beta users and gradually increasingโ โ โ€‹
  • Learn more about the updated fillable fields in this detailed help article

API

Include the message thread language ๐Ÿ”ฃ

  • You can now find the individual response and inquiry language through the message thread
  • You can explore and use the endpoints in our open API here
New feature
Feature update

Weekly product updates

Alan avatar
Shared by Alan โ€ข June 27, 2025

We're excited to introduce owner portals for our Mogul users! Now, property managers can share a branded portal with their owners to share monthly statements. We also have exciting updates for Copilot and security deposits!

Owner Portals

Live for all Mogul users ๐Ÿ“ฒ

  • Highlight your performance and maintain a great relationship with your owners without the large time commitment
  • You can share a branded portal where owners can view quick highlights and their monthly statements in one place
  • They can download owner statements and quickly view the current month's metrics
  • Set your branding by adding your logos, domains, and colors to ensure you look professional to your owners
  • Learn more by exploring this interactive demo and reading our detailed help article

Copilot

Updated booking data and teammate access ๐Ÿ”ฎ

  • Copilot can now access and answer questions about availability rules, property pricing settings, and calendar data
  • Secondary users on your account can now access Copilot to ensure they have the correct booking information
  • Teammates or you can now ask questions about why your calendar is blocked off or what you can offer guests on specific dates

Security Deposits

Airbnb security deposits are now available ๐Ÿ”

  • You can now collect security deposits for Airbnb bookings if you're on a Host, Professional, Mogul, or Legacy plan on Direct Premium

Guest Verification

Prioritize the list of guests that need attention โ‰๏ธ

  • We'll now show the reservations that need attention from you because of the suspected or approved status of a guest
  • This will help bring visibility to the upcoming bookings that need attention from the team

Reusing ID documents for custom quotes ๐Ÿชช

  • We can now reuse ID documents from past stays for custom quotes you create
  • It will still show in the guest portal, but will be checked off as complete automatically
  • This will apply to guests no matter which Hospitable host they are staying with, since we have their guest verification in the system

Operations

You can now delete businesses in-app ๐Ÿ—‘

  • If you have a business you no longer need, you can easily delete it
  • Accounting software must be disconnected before deleting, and profit and loss statements won't be available for the business or properties
  • The owner's portal will no longer be available for that business, but owner statements will still be available for now
  • You can learn more in this detailed help article

Direct

Max night booking restrictions ๐Ÿ—“

  • You can now restrict the maximum number of nights a guest can book based on your settings

API

iCal imports are now available in the public API ๐Ÿ“†

  • You can now use an ical_imports property when viewing the API
  • You need to have an ical:write scope to create an update with the property
  • View the property resource in the open API here