Not a huge amount of releases to announce this week, but that's because we're cooking up some big ones in the coming weeks! Even still, there are some great updates to note down!

Owner Statements

Customize more columns on your statements 📑

• Fee columns can now be shown or hidden on the reservation breakdown for the Owner Statements and Invoices
• If there is a large number of columns, we'll automatically create the PDF in landscape mode, instead of the normal portrait mode

Inbox

Identify messages sent by AI 💌

• Messages sent automatically will state "Sent by AI Auto Reply" under the message
• This is limited to Auto Reply only for now, but soon it will be for Suggest with AI as well

Direct

New design for Guest Portal tasks 📋

• Hosts with Direct Premium reservations will see an updated sidebar in the Inbox showing the status of the tasks
• The task modal is also more intuitive for hosts to know where the guests are in completing their ID verification and rental agreements

Mobile App

You can now refer hosts and earn within the app 📲

• Refer a family member or friend, and each of you will get $30 off your next invoice

There are lots of updates for users of Owner Statements, iCal imports, and Airbnb. We also have an exciting integration private pilot to join!

Integrations

Join our Zapier private pilot today ⚡️

• Use triggers and actions to connect your different software and automate workflows
• Sign up for the private pilot here
• Learn more about Zapier here

Owner Statements

Customize your unpublished statements 🖌

• You can change the headline and reservation-specific columns on unpublished statements
• Once customized, the changes will reflect on all statements and invoices related to the property

Redirect to conversations from the details page 📩

• You can now jump to the booking conversation directly from the statement's details page

Calendar and Availability

iCal imports can be renamed ✏️

• You can give a nickname to your different properties' iCal imports
• The iCal's host name can also be changed to align expectations when messaging guests

Direct

Automatically add a payout method 💰

• Now when you create a site as a Direct Premium user, we'll automatically add a payout method from your subscription billing information
• This allows you to start accepting reservations as soon as you publish your site

Airbnb

List and unlist from the property details page 🏚

• Listings from Airbnb can now be unlisted from the property's merge-match page
• You must give a reason to Airbnb as to why you are unlisting your property

Alteration payout improvements 🧾

• We've updated the way you make alterations to see the calculated payout difference easily
• This change brings the alteration flow closer to how it looks on Airbnb

Calculation types added for fees 🗃

• You can now add a calculation type (per stay, per person, etc.) to align better how Airbnb structures its fees

Rental Agreements

Toggle your agreements on and off 🔘

• You'll notice a toggle on the overview and details pages allowing you to enable or disable your rental agreements

API

We've added a webhook for reviews 🔗

• You can now trigger a webhook whenever you receive a new review

There's a BIG update for our pet friendly property owners! Along with exciting updates on Upsells, Copilot, and our sentiment analysis! Check it out and let us know if you have feedback.

Upsells

You can offer guests all kinds of upsells 🥂

• You are no longer limited by early check-in and late check-out times
• Your pricing can be based on a fixed price or a per-night price
• You can choose whether or not to make the upsell available within the booking flow or in the guest portal
• This is available for Direct Premium users

Guest Experience

Pets shortcode is officially here 🐶 🐱

• You can now use %pets% short code that returns the number of pets for a booking
• For example, 1 pet, 3 pets, or 0 pets
• It works exactly like the %children% shortcode
• You can use it in a custom code using the “The guest is bringing a pet” condition

Copilot

You can now ask about guest reviews ⭐️

• It has access to guest reviews - it can analyze guest feedback and provide insights:
• What amenities do guests mention are missing?
• What can we improve based on guest reviews?
• What's the general feedback guests have been leaving us?

Inbox

Filter specifically for Sentiment Analysis tags 🔖

• You can now filter conversations by issue alerts
• The filter can be saved in a segment, similar to other user segmentation tools

Owner Statements

Show what's commissionable on the statement 💵

• We've added the "commissionable base" column, representing the total up for commission calculations
• An additional note is added at the bottom of the reservations section, providing more info on how the commission is calculated
• The percentages for different platforms are also included

Direct

Easier guest payout with billing addresses 🏠

• Guests' addresses will be automatically filled from the selected payment method
• If a user chooses to pay manually by entering the card details, the billing address fields will be updated
• Direct Basic listings will no longer see the separate billing address page and instead see the billing address section on the "Review and Confirm" page

We've released a lot of features that are going to improve your guest experience through the power of AI! There are also great updates for our Mogul and Direct users.

Copilot

Copilot is now live for all Mogul users 🔮

• You'll find it in the left-hand menu above Apps
• It can answer questions about:
• Reservation metrics (occupancy, length of stay, revenue)
• Teammates and tasks
• Owner statements (owners, gross and net revenue)
• Other smaller details, like the top cities of guests

Knowledge Hub

Multi-Source Knowledge Hub 📚

• Multiple documents can be uploaded one at a time
• Manual entries can be added, letting users fill in gaps of information without re-uploading a PDF
• Topics can be created for items, allowing users to organize items more easily
• You can use all of this combined with the Touch Stay integration
• You can read a more detailed description in this help article

Inbox

Multi-player is now live in beta 🛜

• Teams with multiple agents can now see who is live and viewing a conversation
• You can also see when a teammate is currently typing a message to ensure duplicate messages aren't sent

Direct

Guests can pay their next payment at any time 💰

• Guests can now click 'Pay now' on the next payment term within the Guest Portal

The booking flow now offers guests upsells 🎁

• When a guest lands on the Review and Confirm screen, they will be presented with any available upsells
• They can add it to their reservation and pay for it while booking their stay

Direct booking widget Improvements 🛎

• The price breakdown is clearer for guests booking their stay
• If payment terms are available, we will text saying they can pay part now and part later

Owner Statements

AI Adjustment is now live for Mogul users 🧾

• By using AI, we can now suggest how adjustments should be classified for Airbnb, Vrbo, and Direct bookings
• The AI will train itself based on your conversation with the guest and the relevant property fees
• You can view all your adjustments or filter it down by month or properties

Integrations

Better STR 🏠

• We now have a detailed page dedicated to our Better STR integration

Our greatest time-saving AI feature is finally live helping you put your inbox on autopilot! Plus, great updates to Direct, owner statements and smart devices!

Inbox

Auto Inbox is live for all Mogul users 🤖

• Set times when you want our AI to reply to your guests automatically
• Create an escalation parameter to give direction to the AI when it cannot directly help your guests
• Enable AI attribution that lets your guests know they're speaking to an AI to help build transparency and trust

Owner Statements

Leave notes for owners on your statements 🗒

• Hosts can add a note to the owner statement or invoice in a new notes field
• This field can only be edited on non-published statements
• The note will be included on the PDF when published and downloaded to share

Direct

All Direct sites are now live on Directo 🔮

• Directo helps people find your Direct site while searching on booking channels
• No action is needed from you as the integration is included on all plans

Overview tab improvements 🖌

• We've made it easier to design your Direct site with a live preview as you make updates

Smart Devices

Reservation tab improvements 🔖

• Thermostat Setting and Current Preset columns have been added
• The thermostat settings and preset name will display if there is a thermostat connected

Linked device property to the properties page 🔗

• The property modal for smart locks and thermostats tab now links to the property page

Integrations

HostBuddy AI 💬

• We now have a detailed page dedicated to our HostBuddy AI integration

Our first accounting integration is now available to connect to, helping you keep your finances in line for 2025! We've also made great updates to owner statements and smart devices.

Integrations

Quickbooks is live for all Mogul users 🧮

• You can now automate your accounting efforts by connecting Hospitable to Quickbooks
• After mapping your chart of accounts, you're published statements will start being pushed to Quickbooks
• Explore this interactive tour to see how to integrate and read this help article for a more detailed walkthrough

Owner Statements

Unpublish statements to make changes 📄

• You can now update past owner statements or invoices by publishing and editing
• If you need to unpublish multiple months, you need to do it chronologically, so January first, then December
• Tip: Unpublish your January statement before connecting to Quickbook to get a fresh start to your 2025 accounting

Direct

It's easier than ever to create your Direct sites 🖌

• We've implemented a new step-by-step creation flow that makes it even quicker to get your site published
• You can create your sites on the mobile app as well just as easily

Airbnb

Support messages synced to your Inbox 📞

• You will now see your Airbnb support message threads in your Inbox, allowing you to reply within Hospitable

Smart Devices

Hyperlinks in the reservations dashboard 🔗

• You can now navigate directly to the messaging thread connected to the reservation's device

Direct guests can now leave reviews, our mobile app has a new look, and we've made updates to include the latest Airbnb features!

Direct

Guests can leave reviews from the Guest Portal ⭐️

• After check-out, guests can now let you know how their stay was
• They can leave a rating and comment to mention any specifics
• Soon to come: e-mail reminders to guests after check-out, sync reviews back to Direct sites, etc...

Updates to not spam hosts with alerts 🔔

• We are limiting the emails sent to hosts when messages for guests are delayed
• The maximum number of alerts is now set to 6 within a 72hr period before check-in

Airbnb

We'll now show notifications to beta users 📢

• Notifications will show on the Connected Accounts page for each channel
• Each is clickable and will take you to an actionable page in Airbnb where you can solve the issue in your account

We'll now show opportunities to beta users 💬

• Opportunities will show a "Review Opportunities" button in the Properties Merge & Match screens
• Following that you'll see a list of suggestions from Airbnb
• For example, amenities missing in your listing can be applied directly within the Hospitable page

Mobile App

A new navigation bar at the bottom of the screen 📱

• Navigate using the new tabs: Dashboard, Inbox, Calendar, Metrics & Menu
• The menu tab redirects to a menu page that holds the rest of the sections and a button to switch to another account

Rental Agreements

Updated user permissions for secondary users 📑

• Secondary users with full access can view, add, and remove rental agreements
• Secondary users with Inbox and Display Financial Data permissions can view rental agreements for reservations
• Secondary users with Inbox, Display Financial Data, and Manage Reservation permissions can view, edit, or remove rental agreements from reservations

We are excited about offering great features for all users regardless of your subscription plan!

Rental Agreements

Rental Agreements are available to all users 📃

• Any user can use rental agreements regardless of the booking's channel or subscription plan
• Guests will be reminded to complete their check-in tasks regardless of when they are requested
• Check-in messages will be delayed being sent to guests until they have signed their rental agreements
• Take an interactive tour of Rental Agreements and read about them in this help article

Easier creation of Rental Agreements 📝

• You'll now be prompted when creating or editing agreement templates if you are missing guest portal data

Direct

Direct Basic 1% service fees 🤏

• Direct Basic users will have a 1% service fee applied to their bookings regardless of the country they're located
• This fee covers the application costs of using Stripe for payment processing
• This fee will not apply to users on the legacy plan

Apple and Google Pay support for all Direct users 💳

• Any guests can now use Apple or Google Pay when completing their booking

Remove repeat guest reviews ❣️

• Reviews from repeat guests will no longer show at the same time on your Direct site
• This will ensure your reviews seem more genuine to guests

API

Access to our legacy API has been removed 🚫

• Users no longer have access to our old API keys or webhooks and need to migrate over to our new API connection
• Accounts still using our old API keys have until March 3 to migrate over

Exciting releases for anyone using smart devices and our Knowledge Hub! Also, great updates for Direct users to make your tax season a little easier!

Smart Devices

Smart Thermostats public launched 🌡

• Any user can now connect their smart thermostats to Hospitable
• Stay eco-friendly and maximize guest comfort with automatic temperature presets
• Take this interactive tour or watch this video for more information

Add more smart devices for FREE 🆓

• Pro now includes 2 devices (up from 1)
• Mogul now includes 4 devices (up from 2)
• Devices include smart locks and thermostats

AI

Added resources making Knowledge Hub smarter 🧠

• Generated from Property Details and Message History
• You no longer need to upload a PDF or connect to Touch Stay to enrich your Knowledge Hub
• It's recommended to still add a PDF or connect to Touch Stay to provide as much data as possible for the best results

Direct

You can now download your 1099-K forms 📑

• The forms include your annual and monthly earnings for the 2024 tax year
• If we've generated a 1099-K form for you, you'll see a button in the earning reports section under Direct > Taxes
• Download the form straight from our vendor, Track1099, for your safekeeping
• You have until February 28 to report any corrections to Hospitable
• We will finalize and file the forms on March 31
• You can read more information in our help article here

Apple Pay and Google Pay 💳

• Both payment options are now available for Direct Basic users

Owner Statements

Changed wording from "Property Manager" to "Manager" ☝️

• Some states do not allow the use of the term "Property Manager" without certain credentials
• This will allow everyone to be able to share invoices and statements with their owners

Rental Agreements

Send a message when requesting an agreement 💬

• You'll be prompted to write a message to your guest when manually requesting a signature
• The message will include the Guest Portal link directing them to sign the agreement

Availability and Calendar

iCal bookings can now be edited 📆

• You can now edit reservation financials and guest details like any other booking
• Property and dates can not be edited
• You can learn more bout iCal feed bookings in this help article

API

Property webhooks update 🔗

• You'll now be sent webhooks when properties are created, updated, deleted, and merged
• This ensures you always have the latest property and reservation information
• The webhooks can be configured from within the partner portal
• You can read more about it in our help article

Integrations

ChargeAutomation 🤖

• We now have a detailed page dedicated to our ChargeAutomation integration

We have a lot of updates for Direct this week, including supporting hosts with their 2024 taxes. We're excited about updates to Owner Statements, iCal imports, and much more!

Direct

2024 US Annual Earnings Reports are live 📑

• Direct Premium hosts can access a PDF summary and CSV Annual Earnings Reports
• These reports include all transactions paid out to the host by Hospitable in 2024
• These will assist hosts with US tax filings and reconciling totals reported on the 1099-K forms
• Check out these articles for details about the earnings reports and tax reporting for Direct
• Watch the replay of our Direct Booking US Tax Q&A Webinar

Guest reviews for Direct ⭐

• After check-out, you can review your guests
• You'll see a button in the thread to trigger an email where you can leave your review
• If you don't recommend a guest, they won't be able to instant book anymore
• In your message thread, you'll see how many Hospitable hosts have recommended a guest

Manage your Direct booking sites more easily 🌐

• Quickly delete a custom or self-hosted site you no longer need in the site's view and edit page

Better guest booking experience 🧾

• Guests will now see their reservation code included on their bank statement

AI

Sentiment analysis and detection are more intuitive 💡

• When a label is generated on a thread, you'll see a card asking to cancel the scheduled review requests or not
• The card will appear if you haven’t dismissed it and if you have scheduled review requests
• You'll see the label under the reservation tab

Owner Statements

New recurrence type for transactions 🗓

• You can now add a 'per reservation' recurring transactions
• When a new reservation comes in for the scoped property, a transaction will be automatically added
• A great example would be if you want to include a gift basket for all your guests

Statements are displayed and calculated better 📆

• Adjustments are added to the month the booking happened, not when the adjustment occurred
• The statement's wording is more concise and easier to digest

Availability and Calendar

iCal now supports more booking channels 🏷

• You can now import iCals from Airbnb, VRBO, Booking.com, and Agoda
• This allows you to sync some bookings you may not have full access to, like if you're taking over management of someone's listings
• You can read a more detailed explanation of iCal imports in our help article

Mobile App

New location for chat support 📲

• You now reach chat support by going to Help > Contact

Android app update release (v 1.0.10) 🔃

• You can now pull down on any screen to do a basic refresh of the page

Inbox

Better visibility to new messages in the thread 🔍

• Keep the most recent messages visible as the new message container grows

HVAC icons for thermostats have been added 🌡

• The thermostat schedule details are shown directly in the conversation view

Integrations

Clearing 📒

• We now have a detailed page dedicated to our Clearing integration