We've released a lot of features that are going to improve your guest experience through the power of AI! There are also great updates for our Mogul and Direct users.

Copilot

Copilot is now live for all Mogul users 🔮

• You'll find it in the left-hand menu above Apps
• It can answer questions about:
• Reservation metrics (occupancy, length of stay, revenue)
• Teammates and tasks
• Owner statements (owners, gross and net revenue)
• Other smaller details, like the top cities of guests

Knowledge Hub

Multi-Source Knowledge Hub 📚

• Multiple documents can be uploaded one at a time
• Manual entries can be added, letting users fill in gaps of information without reuploading a PDF
• Topics can be created for items, allowing users to organise items more easily
• You can use all of this combined with the Touch Stay integration
• You can read a more detailed description in this help article

Inbox

Multi-player is now live in beta 🛜

• Teams with multiple agents can now see who is live and viewing a conversation
• You can also see when a teammate is currently typing a message to ensure duplicate messages aren't sent

Direct

Guests can pay their next payment at any time 💰

• Guests can now click 'Pay now' on the next payment term within the Guest Portal

The booking flow now offers guests upsells 🎁

• When a guest lands on the Review and Confirm screen, they will be presented with any available upsells
• They can add it to their reservation and pay for it while booking their stay

Direct booking widget Improvements 🛎

• The price breakdown is clearer for guests booking their stay
• If payment terms are available, we will text saying they can pay part now and part later

Owner Statements

AI Adjustment is now live for Mogul users 🧾

• By using AI, we can now suggest how adjustments should be classified for Airbnb, Vrbo, and Direct bookings
• The AI will train itself based on your conversation with the guest and the relevant property fees
• You can view all your adjustments or filter it down by month or properties

Integrations

Better STR 🏠

• We now have a detailed page dedicated to our Better STR integration

Our greatest time-saving AI feature is finally live helping you put your inbox on autopilot! Plus, great updates to Direct, owner statements and smart devices!

Inbox

Auto Inbox is live for all Mogul users 🤖

• Set times when you want our AI to reply to your guests automatically
• Create an escalation parameter to give direction to the AI when it cannot directly help your guests
• Enable AI attribution that lets your guests know they're speaking to an AI to help build transparency and trust

Owner Statements

Leave notes for owners on your statements 🗒

• Hosts can add a note to the owner statement or invoice in a new notes field
• This field can only be edited on non-published statements
• The note will be included on the PDF when published and downloaded to share

Direct

All Direct sites are now live on Directo 🔮

• Directo helps people find your Direct site while searching on booking channels
• No action is needed from you as the integration is included on all plans

Overview tab improvements 🖌

• We've made it easier to design your Direct site with a live preview as you make updates

Smart Devices

Reservation tab improvements 🔖

• Thermostat Setting and Current Preset columns have been added
• The thermostat settings and preset name will display if there is a thermostat connected

Linked device property to the properties page 🔗

• The property modal for smart locks and thermostats tab now links to the property page

Integrations

HostBuddy AI 💬

• We now have a detailed page dedicated to our HostBuddy AI integration

Our first accounting integration is now available to connect to, helping you keep your finances in line for 2025! We've also made great updates to owner statements and smart devices.

Integrations

Quickbooks is live for all Mogul users 🧮

• You can now automate your accounting efforts by connecting Hospitable to Quickbooks
• After mapping your chart of accounts, you're published statements will start being pushed to Quickbooks
• Explore this interactive tour to see how to integrate and read this help article for a more detailed walkthrough

Owner Statements

Unpublish statements to make changes 📄

• You can now update past owner statements or invoices by publishing and editing
• If you need to unpublish multiple months, you need to do it chronologically, so January first, then December
• Tip: Unpublish your January statement before connecting to Quickbook to get a fresh start to your 2025 accounting

Direct

It's easier than ever to create your Direct sites 🖌

• We've implemented a new step-by-step creation flow that makes it even quicker to get your site published
• You can create your sites on the mobile app as well just as easily

Airbnb

Support messages synced to your Inbox 📞

• You will now see your Airbnb support message threads in your Inbox, allowing you to reply within Hospitable

Smart Devices

Hyperlinks in the reservations dashboard 🔗

• You can now navigate directly to the messaging thread connected to the reservation's device

Direct guests can now leave reviews, our mobile app has a new look, and we've made updates to include the latest Airbnb features!

Direct

Guests can leave reviews from the Guest Portal ⭐️

• After check-out, guests can now let you know how their stay was
• They can leave a rating and comment to mention any specifics
• Soon to come: e-mail reminders to guests after check-out, sync reviews back to Direct sites, etc...

Updates to not spam hosts with alerts 🔔

• We are limiting the emails sent to hosts when messages for guests are delayed
• The maximum number of alerts is now set to 6 within a 72hr period before check-in

Airbnb

We'll now show notifications to beta users 📢

• Notifications will show on the Connected Accounts page for each channel
• Each is clickable and will take you to an actionable page in Airbnb where you can solve the issue in your account

We'll now show opportunities to beta users 💬

• Opportunities will show a "Review Opportunities" button in the Properties Merge & Match screens
• Following that you'll see a list of suggestions from Airbnb
• For example, amenities missing in your listing can be applied directly within the Hospitable page

Mobile App

A new navigation bar at the bottom of the screen 📱

• Navigate using the new tabs: Dashboard, Inbox, Calendar, Metrics & Menu
• The menu tab redirects to a menu page that holds the rest of the sections and a button to switch to another account

Rental Agreements

Updated user permissions for secondary users 📑

• Secondary users with full access can view, add, and remove rental agreements
• Secondary users with Inbox and Display Financial Data permissions can view rental agreements for reservations
• Secondary users with Inbox, Display Financial Data, and Manage Reservation permissions can view, edit, or remove rental agreements from reservations

We are excited about offering great features for all users regardless of your subscription plan!

Rental Agreements

Rental Agreements are available to all users 📃

• Any user can use rental agreements regardless of the booking's channel or subscription plan
• Guests will be reminded to complete their check-in tasks regardless of when they are requested
• Check-in messages will be delayed being sent to guests until they have signed their rental agreements
• Take an interactive tour of Rental Agreements and read about them in this help article

Easier creation of Rental Agreements 📝

• You'll now be prompted when creating or editing agreement templates if you are missing guest portal data

Direct

Direct Basic 1% service fees 🤏

• Direct Basic users will have a 1% service fee applied to their bookings regardless of the country they're located
• This fee covers the application costs of using Stripe for payment processing
• This fee will not apply to users on the legacy plan

Apple and Google Pay support for all Direct users 💳

• Any guests can now use Apple or Google Pay when completing their booking

Remove repeat guest reviews ❣️

• Reviews from repeat guests will no longer show at the same time on your Direct site
• This will ensure your reviews seem more genuine to guests

API

Access to our legacy API has been removed 🚫

• Users no longer have access to our old API keys or webhooks and need to migrate over to our new API connection
• Accounts still using our old API keys have until March 3 to migrate over

Exciting releases for anyone using smart devices and our Knowledge Hub! Also, great updates for Direct users to make your tax season a little easier!

Smart Devices

Smart Thermostats public launched 🌡

• Any user can now connect their smart thermostats to Hospitable
• Stay eco-friendly and maximize guest comfort with automatic temperature presets
• Take this interactive tour or watch this video for more information

Add more smart devices for FREE 🆓

• Pro now includes 2 devices (up from 1)
• Mogul now includes 4 devices (up from 2)
• Devices include smart locks and thermostats

AI

Added resources making Knowledge Hub smarter 🧠

• Generated from Property Details and Message History
• You no longer need to upload a PDF or connect to Touch Stay to enrich your Knowledge Hub
• It's recommended to still add a PDF or connect to Touch Stay to provide as much data as possible for the best results

Direct

You can now download your 1099-K forms 📑

• The forms include your annual and monthly earnings for the 2024 tax year
• If we've generated a 1099-K form for you, you'll see a button in the earning reports section under Direct > Taxes
• Download the form straight from our vendor, Track1099, for your safekeeping
• You have until February 28 to report any corrections to Hospitable
• We will finalize and file the forms on March 31
• You can read more information in our help article here

Apple Pay and Google Pay 💳

• Both payment options are now available for Direct Basic users

Owner Statements

Changed wording from "Property Manager" to "Manager" ☝️

• Some states do not allow the use of the term "Property Manager" without certain credentials
• This will allow everyone to be able to share invoices and statements with their owners

Rental Agreements

Send a message when requesting an agreement 💬

• You'll be prompted to write a message to your guest when manually requesting a signature
• The message will include the Guest Portal link directing them to sign the agreement

Availability and Calendar

iCal bookings can now be edited 📆

• You can now edit reservation financials and guest details like any other booking
• Property and dates can not be edited
• You can learn more bout iCal feed bookings in this help article

API

Property webhooks update 🔗

• You'll now be sent webhooks when properties are created, updated, deleted, and merged
• This ensures you always have the latest property and reservation information
• The webhooks can be configured from within the partner portal
• You can read more about it in our help article

Integrations

ChargeAutomation 🤖

• We now have a detailed page dedicated to our ChargeAutomation integration

We have a lot of updates for Direct this week, including supporting hosts with their 2024 taxes. We're excited about updates to Owner Statements, iCal imports, and much more!

Direct

2024 US Annual Earnings Reports are live 📑

• Direct Premium hosts can access a PDF summary and CSV Annual Earnings Reports
• These reports include all transactions paid out to the host by Hospitable in 2024
• These will assist hosts with US tax filings and reconciling totals reported on the 1099-K forms
• Check out these articles for details about the earnings reports and tax reporting for Direct
• Watch the replay of our Direct Booking US Tax Q&A Webinar

Guest reviews for Direct ⭐

• After check-out, you can review your guests
• You'll see a button in the thread to trigger an email where you can leave your review
• If you don't recommend a guest, they won't be able to instant book anymore
• In your message thread, you'll see how many Hospitable hosts have recommended a guest

Manage your Direct booking sites more easily 🌐

• Quickly delete a custom or self-hosted site you no longer need in the site's view and edit page

Better guest booking experience 🧾

• Guests will now see their reservation code included on their bank statement

AI

Sentiment analysis and detection are more intuitive 💡

• When a label is generated on a thread, you'll see a card asking to cancel the scheduled review requests or not
• The card will appear if you haven’t dismissed it and if you have scheduled review requests
• You'll see the label under the reservation tab

Owner Statements

New recurrence type for transactions 🗓

• You can now add a 'per reservation' recurring transactions
• When a new reservation comes in for the scoped property, a transaction will be automatically added
• A great example would be if you want to include a gift basket for all your guests

Statements are displayed and calculated better 📆

• Adjustments are added to the month the booking happened, not when the adjustment occurred
• The statement's wording is more concise and easier to digest

Availability and Calendar

iCal now supports more booking channels 🏷

• You can now import iCals from Airbnb, VRBO, Booking.com, and Agoda
• This allows you to sync some bookings you may not have full access to, like if you're taking over management of someone's listings
• You can read a more detailed explanation of iCal imports in our help article

Mobile App

New location for chat support 📲

• You now reach chat support by going to Help > Contact

Android app update release (v 1.0.10) 🔃

• You can now pull down on any screen to do a basic refresh of the page

Inbox

Better visibility to new messages in the thread 🔍

• Keep the most recent messages visible as the new message container grows

HVAC icons for thermostats have been added 🌡

• The thermostat schedule details are shown directly in the conversation view

Integrations

Clearing 📒

• We now have a detailed page dedicated to our Clearing integration

Tax season is here! To help you prepare, we have generated Annual Earnings Reports for 2024 for all Direct Premium users.

The Annual Earnings Report includes all transactions paid out to you by Hospitable in a given calendar year. For each year, you will have a summary PDF report and detailed CSV report for your account, and for each of your payout methods. You can access the Annual Earnings Report here.

If you are based in the US and eligible to receive a form 1099-K from Hospitable, you will receive it by January 31st.

Have questions about the report or US income tax reporting? Join our US Tax Q&A webinar tomorrow, January 21 at 9 AM PT/ 12 PM ET. Register here.

More details can be found here:

Annual Earnings Report (Direct Premium)

Income Tax Reporting for Direct

​

We are tackling the new year with some great improvements! Everything from Mogul features to the mobile app, we are excited to keep developing the product for you!

Owner Statements

Recurring transactions are live for Mogul users 🔁

• Create recurring transactions that show on your Owner Statements
• These transactions can be weekly, like a pool cleaning service, monthly, like a trash fee, or for every booked night, like a resort fee charged to the owner
• Read this help article for a more detailed explanation of recurring transactions

Rental Agreements

Searching and sorting agreements 🔎

• Search for an agreement by guest and agreement names or reservation codes
• Agreements are sorted by the check-in date

AI

More intuitive review suggestions ⭐️

• It will appear as a recent message in the conversation thread, the same as reviews scheduled by "Review rules" in GX

Internal testing has begun for sentiment analysis 💡

• Conversations will be labeled in the inbox when a concern is detected from the guest
• If an issue is detected in a conversation, any scheduled review requests for that thread will be canceled

Guest Verification

Resolve address and postcode issues 🏠

• We have improved the way we accept addresses and postal codes for guests
• This will make sure guests can finish the verification and check-in without any issues

Mobile App

iOS pull to refresh the page 📲

• Refresh the page by pulling down on any screen on the iOS app
• The Android app will soon follow in the next week

Mobile inbox layout improvements 📨

• Improvements with the spacing in the headers to make the mobile inbox easier to navigate

Upsells

Users can now delete offerings 🗑

• After creating new upsell products, like early check-outs, you're now able to delete them if you don't want to include them

Integrations

VRPlatform 📒

• We now have a detailed page dedicated to our VRPlatform integration

Rankbreeze 🏘

• We now have a detailed page dedicated to our Rankbreeze integration

TIDY 🧹

• We now have a detailed page dedicated to our TIDY integration

StayFi 🛜

• We now have a detailed page dedicated to our StayFi integration

We're hitting the ground running in 2025 with some great updates that'll save you time and help you manage your guest experience!

Calendar

iCal imports available to all users 🗓

• You can now import any booking channel's iCal feed to Hospitable and we'll block those reservation dates on your calendar
• This is exciting news for anyone who uses other booking channels to collect reservations, like Expedia, Tripadvisor, HipCamp, Houfy, and many more
• You can read a detailed explanation of this in our help center article

Rental Agreements

Improved navigation for managing agreements 🧭

• There are now tabs organizing Templates, Pending Agreements, and Signed Agreements to help you quickly take action
• When you click on an agreement, it will direct you to the booking conversation
• Take an interactive tour of Rental Agreements

Agreements in a 'Pending' status can be removed ✏️

• After clicking on your pending agreement, you'll see a 'Remove Agreement' button that will revoke it from the booking
• This can be accessed from within the Inbox or the Rental Agreements page under Guest Experience

Direct

Easier booking on Google Vacation Rentals 📖

• Guests visiting your site from Google Vacation Rentals will be scrolled straight to your booking widget to help them purchase quicker

Smart Devices

New connection flow for smart thermostats 🌡

• While connecting your thermostats to Hospitable, you can now easily set the temperature ranges for your presets
• Take an interactive tour of smart thermostats

Integrations

Remove vendor access to integrations ✂️

• You can now revoke a third-party vendor's access to your integrations under the Connected Apps page

API and Connect

Parent and child data points available in API 🏘

• Vendors using our API can now easily see which properties are linked together in a parent and child configuration