We've released plenty of updates over the past two weeks that we're excited to share! Everything from improvements to upsells, security deposits, owner statements, cleanings, and more!

Upsells

Upsell requests are live for all users ✅

• There's now a setting that allows you to require your approval of the purchase of the upsells you create and offer guests
• You will receive a notification about a guest wishing to purchase one of your upsells, which you can either approve or deny
• The guest will be notified of your decision and charged for the upsell if approved
• You can learn more about upsell requests in this detailed help article
• You can learn more about Autopilot Cleanings in this detailed help article

Cart abandonment email reminders 🛒

• Guests who add upsells to their cart, but do not proceed to buy, will automatically receive an email 24 hours later prompting them to complete their purchase
• This will naturally help you increase the conversion of the upsells purchased by your guests

Support for timing settings ⏰

• You can now set a time for when you want to offer custom upsells to your guests
• The setting lets you choose the time window and use the check-in and checkout as a reference point

Security Deposits

Waive deposits for trusted guests ❎

• You can now waive a deposit on a per-booking basis for Airbnb and Booking.com reservations
• From the inbox thread, you'll now see a Remove Deposit button, which will remove the deposit for that booking only
• This is useful if you have repeat guests or ones that already have excellent reviews
• Learn more about security deposits in this detailed help article

Booking.com

New property details page for Payments 🏦

• If you have a Booking.com listing, you can now set up payments with them through the property's settings
• The benefits of this include fraud checks, choosing payout frequency, and picking net or gross payout methods
• We'll check if you have permissions to set up Booking.com Payments, and if not, we will provide a quick way to update your settings and enroll in it

Owner Statements

All properties belong to a business 🏨

• To make owner statements and accounting functionality work more seamlessly, we have now associated all properties with a business
• If a property had owner statements set up, we created a manager business for you and associated the property with that business
• If a property on Mogul doesn't have owner statements set up, we created an owner business for you and associated the property with that business

Zero revenue reservations 📑

• Mogul users will now see bookings that generate zero revenue, including Owner Stays, on statements and invoices
• This only applies to reservations that have been accepted, not ones that were cancelled

Operations

Choose three preferred marketplace cleaners 🧹

• During one-off task and task rule creation for autopilot cleanings, you can now select up to three preferred cleaners from the available list
• If more than one cleaner is selected, an additional screen allows you to rank them in your preferred order
• Your cleaner ranking is saved per property and will be automatically applied to future tasks and task-rule creations

Show the distance to your property 📍

• We will now show you the distance between your property and the cleaner to ensure you can have one as soon as possible

Discounts for cleanings 💝

• You will now receive $40 off your first cleaning when you set it up through our Autopilot Cleanings marketplace
• You will also receive your eighth cleaning for free once you reach it
• This applies to both automated cleaning tasks and ad-hoc cleanings

AI

Display the reason why Auto Reply didn't send ℹ️

• We will now explain the reason why your Auto-Reply message didn't send to a guest within the messaging thread
• We will also notify you by email and send a push notification to teammates who have Inbox permissions
• This is enabled by default, but can be turned off in the Inbox AI settings of Guest Experience

Direct

Updated list of states where we can apply taxes 🇺🇸

• Kentucky: All sales taxes and state-level lodging taxes will be retained
• Oklahoma: All sales taxes will be retained
• Virginia: All sales taxes will be retained
• Wisconsin: All sales taxes will be retained

Integrations

Dynamic Pricing by Hospitable 📈

• We now have a detailed page dedicated to our Dynamic Pricing functionality to help you get started with ease

Vidle Housing 🏥

• We've updated the detailed page dedicated to our Vidle Housing integration

Linkbase 💌

• We've updated the detailed page dedicated to our Linkbase integration

Autopilot cleanings have even gotten smarter! You can now book a cleaner at the last minute and ensure your property is always clean for your next guests! Bad reviews about cleanliness are in the past!

Operations

Ad-hoc Autopilot Cleanings 🧹

• If you need a cleaner ASAP for one reason or another, you can now have one ready and at your property the day before needing them
• Simply go to your calendar, go to the task view, edit the cleaning, and choose the new date you need a cleaner at your property
• You must make these edits 24 hours before the cleaning task is scheduled to take place
• We will find a cleaner in the marketplace and send them the details you've already provided for the original cleaner
• They can still update you before, during, and after the cleaning, and payment will be seamless
• Learn more about ad-hoc autopilot cleanings in this detailed help article

Check the policy before removing cleaning 🧐

• Before we automatically remove the autopilot cleaning, we will first check your cancellation policy
• This means you will always have a clean property, even if a booking is cancelled during a stay or against your policy
• If there is a fee, we will pull the needed information into a modal for you to review

Inbox

Create internal notes to team members 📒

• You can now tag and leave internal messages for your teammates or anyone invited onto your Hospitable account
• Switch to the Notes mode, and when you use the @ symbol, you will see a list of the people you can mention
• Users will see an unread mention in the Inbox when they log in, but it will be removed once it's been seen
• This feature is in beta right now, so be sure to have beta features enabled in your account's settings
• Learn more about mentioning teammates in the Inbox in this detailed help article

Direct

Show discount amount rather than percentage🧾

• When a guest uses a discount code when booking, they will now see the total amount saved rather than the percentage
• This will clear up much confusion and help you convert more guests to book directly

Integrations

MarketMYSTR 🏠

• We now have a detailed page dedicated to our MarketMYSTR integration

Dtravel 🚌

• We now have a detailed page dedicated to our Dtravel integration

This week, there are many high-value updates for you! You can now let property owners schedule their own accommodations, leave notes for your teammates in the Inbox, and get more information about the upsells you're selling.

Owner Portal

Owners can book stays in their portal 🗓

• Instead of you manually adding owner stays to the calendar, you can now give owners permission to book a stay in their portal
• Choose default custom options like adding a cleaning after their stay or providing smart-lock codes to make booking seamless
• You will be notified when an owner has created their own booking, so you're always up to date
• Learn more about owners booking their stays in this detailed help article

Direct

Create quotes for alterations ✏️

• You can now customize pricing for alterations, adjusting default calculations as needed
• Discounts, cleaning fee adjustments, and other price changes can be easily updated
• Custom quotes can be created after booking without having to alter the original stay
• All price changes update taxes accordingly, providing better functionality for ad-hoc refunds

Updated fee functionality for cancellations 🗂

• Cleaning and linen fees are now refunded proportionally according to the cancellation policy, not always in full
• This simplifies refund calculations and aligns with Airbnb's approach
• It will be easier for hosts, guests, and staff to understand the cancellation details

Guests will now see lead time discounts ⏱

• When guests are booking a stay, they will see the early bird or last-minute discounts applied to their pricing

Upsells

Learn more about upsells your guests purchase 🛍

• You can now see the details of the upsells you sold within the Inbox sidebar
• Click on the upsells sold, and you will see the details, such as the price breakdown and dates

Guest Verification

Get notified of needed extra attention 📣

• When a guest verification is suspected or approved, you will be notified on the mobile app
• This will allow you to take immediate action to approve or reject the booking, rather than waiting to see the email

Dynamic Pricing

Minimum night stays update 📆

• You can now choose the specific day of the week for the shortest stay length settings, similar to the ideal length stay settings

Owner Statements

Apply taxes to your commissions 🧮

• You can now add a tax percentage (VAT, GST, HST, etc.) on top of their commission rate, which applies to the commission plus the flat fee
• Tax details appear in the statement's reservation table, summary, profit/loss report, and QuickBooks integration
• This feature helps you comply with tax regulations in various regions, like the 21% service tax in the Netherlands

We're delivering you even more control of your dynamic pricing and helping you protect your property with more security deposit functionality! Cleanings have also gotten even smarter, ensuring you always have a clean property.

Dynamic Pricing

More control with a new advanced setting 🗓

• You can now add a far future sensitivity setting to adjust your pricing for far-out bookings
• Set adjustments for bookings made beyond 180, 240, and 330 days in the future
• Increase or decrease the pricing by a certain percentage for each time frame
• Learn more about optimizing your dynamic pricing settings in this detailed help article

Security Deposits

Debit cards are now accepted 💳

• Guests can submit and pay security deposits with their US debit cards
• This will help open up the number of possible guests that can book with you, while allowing you to protect your properties
• Learn more about adding security deposits to your booking flow in this detailed help article

Operations

Cancelled bookings will keep cleanings 🧹

• If a guest cancels a reservation after check-in, we will no longer cancel the cleaning tasks
• This protects you if a guest stays one night, then cancels and leaves the remaining nights, leaving you with a messy property
• You will be sure to always have a clean property when the unexpected cancellation arises

Update to operations code names 🔖

• Task code names have been improved to be more specific to the origin of the task
• If it's a Cleanster task, it will display Cleanster and a pin, like "Cleanster1234"
• If it's a task rule that's auto-assigned to a team member, it will display the teammate's name and a pin, like "Alan1234"

We've released some huge updates to your cleaning operations that will put them on autopilot, letting you sit back and relax! There are also improvements to our AI features and Direct bookings.

Autopilot Cleanings

Automated cleaning rule tasks ✨

• Cleaning tasks can now be set to an automatic state on a per-property basis
• This will automate your messaging, smart locks, finding a cleaner, and live updates, so you don't have to lift a finger

Marketplace for local cleaners 🧽

• While creating a cleaning rule task, you will now see a list of reputable cleaners in your area who can be ready at any moment
• These cleaners are vetted and are imported from Cleanster
• Receive immediate help from Cleanster's support team at (737) 377-2944 if any issues arise with a cleaner

Dynamically updated and grouped task list 📋

• The new task list is now smarter by adding tasks from the issue alerts of past guests
• It will create a new task and group it appropriately in the correct category

Live updates and messaging for cleaning 🧼

• You will receive live updates when your cleaner is arriving, cleaning, and leaving, so you're always up to date
• The cleaner can share pictures of your property before and after they leave
• You can also message the cleaner while they are completing their tasks

East cleaner access with smart lock codes🚪

• Add the %operations_smartlock_code% smart code to your task notifications
• This will send the generated smart lock code to your cleaner for access to the property
• You can learn more about all of our short codes in this detailed help article

AI

Issue alerts are available for all users 🔔

• You will now receive alerts in your inbox when a guest messages that there is some kind of problem
• This will allow you to resolve the issue quickly to ensure the guest stays content with their stay
• Once you've taken care of the problem, you can now dismiss the alert
• If applicable, these issue alerts will create a new cleaning task for the property

Direct

Invite users to verify themselves for payouts 🏦

• You can now invite users by either sending them an email or copying a link to share
• This link will redirect the user directly to the verification process for the payout method

Better Google Analytics and e-commerce events 🔍

• We now load Google Analytics, Google Tag Manager, and Facebook in both your Direct site and booking widget, enabling seamless cross-site tracking
• Additional support for Google's e-commerce tracking events (view_item, add_to_cart, begin_checkout, add_payment_info, purchase)
• All events include rich data: currency, property details, dates, guest count, and pricing information
• This will work automatically for Hospitable-hosted Direct sites; custom sites require additional configuration to link domains
• You can learn more about Direct event tracking in this detailed help article

Alteration requests are live for all users ✏️

• If you need to make a booking alteration request, it will now be automatically sent to your guests for their approval

Expand US tax remittance for Direct bookings 🗃

• We'll now collect and remit the following taxes for all Direct Premium bookings:
• Arkansas - State Sales and Use Tax, Local Sales and Use Tax, and Arkansas State Tourism Tax
• Indiana - County Innkeeper's Tax
• Oregon - State Transient Lodging Tax

Inbox

Updated alteration requests in your inbox 🔝

• When an alteration request is received from a guest, we'll now bump that message to the top of the thread

Dynamic Pricing

Extended the preview window 🗓

• You can now preview the pricing up to 180 days to ensure you're confident in enabling dynamic pricing

We're preparing for an exciting update in the coming week, but in the meantime, we managed to release another great owner's feature! Operations has also gotten a glow-up to prepare for some upcoming features.

Owner Stays

Create reservations specifically for owners 📆

• Mogul users can now add an owner stay to their calendars, just like a manual or Direct booking
• The owner's information will be filled in the guest details
• Choose to generate and send a simple confirmation email to the owners
• Choose to disable the generation of smart lock codes if the owner has access
• Create the booking with no commission applied and decide whether to schedule a cleaning or allow the owner to clean the property
• Decide to block the night before check-in and the day of checkout to avoid any overlapping
• You can learn more about owner stays in this detailed help article

Operations

Redesign of the task rules page 📋

• All task rule types, including cleaning, check-in, checkout, and maintenance, will have this new edit screen
• The checklist has been upgraded to support groups of tasks, such as Kitchen: Run Dishwasher, Reload Paper Towels, etc. and Bedroom: Make Bed, Close Blinds, etc.
• The checklist experience for teammates will be the same, but the tasks will be shown in groups
• There is now a save button, so be sure to save your changes when updating your task rules

API

Support for sending from co-hosts 💌

• You can now decide who the guest message gets sent by, the primary host or the co-host
• The available senders will be provided in the property listing resource to make it easy to see who can send for each property

We're excited to update our Direct functionality, making it easier for you to track your potential guests! Plus, some improvements to help personalize your guest journey.

Direct

Marketing pixel support for custom sites 👣

• You can now define your marketing tags in the new "Marketing" tab when you go to the edit Direct site page
• You will see options to use Google Analytics, Google Tag Manager, and Facebook pixels
• This allows you to track your guest's journey from first visit to a booked reservation on your Direct site

Brand icon used as favicon by default 🔰

• When you update your brand settings, we will now use your logo as the tab's favicon rather than the Hospitable logo

More details translated on your Direct site 🔣

• We will now translate "Other Details" on your site, ensuring your whole customer journey is in the same language

Direct sites are now linked within Properties 🔗

• You can now get to your Direct site from the property's page, similar to how you can reach other channels' sites

AI

Only reference the primary guest 🤫

• Automated AI messages will now only refer to the primary guest to ensure the privacy of any other guests
• We do this by actively avoiding using other people's names and the number of guests that are staying

Upsells

Configure your time window ⏱

• You can now choose the time window during which guests can purchase an early check-in or a late checkout
• Before, we had defaulted this window to fourteen days, but you can now set it to anything up to sixty days

Inbox

Use preferred name as default 👋

• We'll now use your set preferred first name when the %primary_host_name% short code is used in messages

Our calendar rule-sets continue to be developed, giving you even more control. We've also made some exciting updates to our Kwikset smart lock integration and Copilot functionality!

Calendar

Secondary user permissions for rule-sets 📆

• Existing calendar permissions have been repurposed so that you can manage who has access to calendar rule-sets
• Secondary users can now view and manage (create, update, delete, apply, remove) calendar rule-sets if given access
• To allow viewing, you need to enable "Calendar: Display Pricing"
• To allow managing, you must enable "Calendar: Update Pricing" and "Calendar: Update Availability and Minimum Night Stay"
• You must have both permissions enabled for secondary users to manage calendar rule-sets

Smart Devices

Kwikset smart locks are live for all users 🔓

• You can now connect your Kwikset smart locks to generate door codes and automate your guests' check-ins
• You can learn about our new integration and other smart locks we support in this detailed help article

Copilot

Copilot can include graphs in responses 📊

• When you ask a question to Copilot and the information can be better understood visually, it will reply with a graph and detailed text

Direct

House rules will be translated 🔣

• When you add a new language, we will now translate the house rules with the rest of your site and guest journey

Guest Experience

Support for a new review category tag 🔖

• When you're negatively reviewing a guest, you can now select "Other" as a category tag and leave a reason
• This update now brings guest reviews on par with Airbnb's functionality
• When AI is used to pre-populate a guest review form, it will not choose the "Other" category

Our calendar and dynamic pricing features received huge improvements, letting you customize your rates even further! We've also enhanced the Direct booking experience for hosts and guests.

Calendar

Rule-sets added with advanced settings 📆

• You can now configure enhanced rule-sets through the sidebar, including the ability to create, edit, and delete them
• Create rule-sets for discounted rates, minimum, or maximum night stays for any dates
• Price markups and markdowns are applied regardless of whether the pricing method was added manually, through an integration, or by our Dynamic Pricing
• You can use the "Apply rule-set" button to select or create a rule-set to be applied immediately
• You can use the "Manage rule-sets" to quickly update a rule-set you've already applied to specific dates

Minimum-stay color indicator description 📚

• We added a section that explains the color-coding system (Green/Grey/Red) used in the minimum-stay sidebar
• You’ll better understand what each color represents when previewing your minimum stay changes

Direct

Enhanced multilingual experience on your site 🔣

• Added a "Show original" link to translated reviews, allowing potential guests to view the content in its original language
• The link appears in the respective language of the original review
• Property names are also translated to help increase conversion

Rule-set discounts are now applied 🗓

• Direct now processes rule-set discounts, including custom length-of-stay, early-bird, and last-minute discounts
• The automatic discount logic now matches Airbnb's priority system, where length-of-stay is highest and property lead-time is lowest

Site image optimizations 🖼

• We’ve improved loading speeds for header images and logos on Direct sites
• Images are automatically resized (300px for logos, 1600px for headers) and converted to WebP format, reducing file sizes dramatically

Airbnb

Cleaning fee exclusion for cohost setup 🧽

• You can now configure your commission to exclude cleaning fees for Airbnb reservations on statements and invoices
• This addresses cases where the cleaning fee doesn't go to you or your cohost

Integrations

Porter Hospitality 🏠

• A detailed app page is now available

FloridaRentals.com 🏝

• A detailed app page is now available

We have some exciting announcements about our Mogul features that make owner management easier for everyone. We've also improved other features to make them more intuitive and secure.

Owner's Portal

Owners can view their booking calendar 🗓

• The owner's calendar is now visible in their portal, offering a simple view of reservation details, previously available only in statements and the dashboard
• Clicking the booking on the calendar opens a details panel showing the same data that appears on statements, respecting the customization you set up
• The calendar is available for current and future months, with the ability to switch between properties
• Currently, there's no multi-property view available, though we plan to tackle this soon
• Explore this interactive tour and read our detailed help article to learn more about the updates to the portal

Owner Statements

Set up Airbnb split payouts for your statements 🔀

• You can now indicate if you're using Airbnb's split payout feature, allowing accurate representation of previously paid amounts on statements and invoices
• Statement settings work similarly to other customizations, with the ability for you to select which columns to display for split payouts

Guest Verification

Enhanced security measures 🪪

• Added new risk indicators for missing liveness checks when guests upload photos from their library instead of taking live photos
• Maintained flexibility for guests to upload high-quality ID photos
• Highlight potential verification risks to you when a guest upload looks suspicious

Airbnb

Show the number of pets allowed 🐶

• We now display the number of pets included in listings when guests from Airbnb make inquiries

API and Connect

Message source attribute in the public API 💬

• We've added a new source attribute to the Message resource in the API and webhooks
• Public_api – When sent via the API, using a personal access token or by an integration partner
• Platform – When sent through the booking channel's native messaging platform
• Hospitable – When sent directly from within the Hospitable app
• Automated – When sent as a scheduled or event-triggered automation
• A new integration attribute has been included for personal access tokens that provides the name of the integration that sent any message