Weekly product updates

We've made some exciting updates to Marketplace Cleaning, Security Deposits, and Upsells! There are also some quality-of-life improvements to ensure you and your team stay on top of your operations.

Operations

Add images to Marketplace Cleaning checklists 🖼

• Hosts can upload multiple images to checklist items for marketplace cleaning tasks
• Images automatically sync to Cleanster when the booking locks 1 hour before the scheduled cleaning
• Cleanster cleaners can view these images to understand the expected property condition after cleaning
• You can explore Marketplace Cleanings in this interactive demo or learn more in this detailed help article

Withdraw funds from the Marketplace 🏦

• You can now withdraw funds by navigating to your Settings, Payments and Payouts, then Marketplace
• A new Withdraw option appears in the ellipsis menu alongside the existing Add Funds action
• Clicking Withdraw opens a modal displaying the available balance that can be withdrawn

Notification rule for check-in and checkout times ⏱

• You can create a new team notification rule that will update your team when a check-in or checkout time changes
• This will automatically trigger when guests purchase an upsell or when team members manually adjust the check-in or check-out times in the Inbox⁠
• You can learn more about team notifications in this detailed help article

Security Deposits

Payment recovery for failed deposit collection 🤌

• We'll now automatically retry failed security deposit payments every hour and for up to three attempts
• It will send a notification to guests after failed attempts with a link to retry their payment
• Guests will see a dedicated portal task to easily resubmit their payment information

Upsells

Streamlined guest experience for upsells 🛍

• After adding an upsell to the cart, guests are directed back to the product catalog page, where they can easily access the cart
• There's a quantity selector added within the cart in case they forgot to add additional items
• We've grouped items pending approval at the bottom of the cart for clearer visibility

Messaging Rules

Updated shortcodes for task and guest data 💌

• Use %task_type% in task notifications to automatically display the specific task type (cleaning task, check-in task, checkout task, maintenance task)
• Use %adults% to automatically show the number of adults in a booking ("1 adult" or "2 adults")

Booking.com

Booking warning about payment status ⚠️

• We now show a warning badge on the reservation to remind you when a payment needs to be collected from a guest