We're delivering you even more control of your dynamic pricing and helping you protect your property with more security deposit functionality! Cleanings have also gotten even smarter, ensuring you always have a clean property.

Dynamic Pricing

More control with a new advanced setting 🗓

• You can now add a far future sensitivity setting to adjust your pricing for far-out bookings
• Set adjustments for bookings made beyond 180, 240, and 330 days in the future
• Increase or decrease the pricing by a certain percentage for each time frame
• Learn more about optimizing your dynamic pricing settings in this detailed help article

Security Deposits

Debit cards are now accepted 💳

• Guests can submit and pay security deposits with their US debit cards
• This will help open up the number of possible guests that can book with you, while allowing you to protect your properties
• Learn more about adding security deposits to your booking flow in this detailed help article

Operations

Cancelled bookings will keep cleanings 🧹

• If a guest cancels a reservation after check-in, we will no longer cancel the cleaning tasks
• This protects you if a guest stays one night, then cancels and leaves the remaining nights, leaving you with a messy property
• You will be sure to always have a clean property when the unexpected cancellation arises

Update to operations code names 🔖

• Task code names have been improved to be more specific to the origin of the task
• If it's a Cleanster task, it will display Cleanster and a pin, like "Cleanster1234"
• If it's a task rule that's auto-assigned to a team member, it will display the teammate's name and a pin, like "Alan1234"

We've released some huge updates to your cleaning operations that will put them on autopilot, letting you sit back and relax! There are also improvements to our AI features and Direct bookings.

Autopilot Cleanings

Automated cleaning rule tasks ✨

• Cleaning tasks can now be set to an automatic state on a per-property basis
• This will automate your messaging, smart locks, finding a cleaner, and live updates, so you don't have to lift a finger

Marketplace for local cleaners 🧽

• While creating a cleaning rule task, you will now see a list of reputable cleaners in your area who can be ready at any moment
• These cleaners are vetted and are imported from Cleanster
• Receive immediate help from Cleanster's support team at (737) 377-2944 if any issues arise with a cleaner

Dynamically updated and grouped task list 📋

• The new task list is now smarter by adding tasks from the issue alerts of past guests
• It will create a new task and group it appropriately in the correct category

Live updates and messaging for cleaning 🧼

• You will receive live updates when your cleaner is arriving, cleaning, and leaving, so you're always up to date
• The cleaner can share pictures of your property before and after they leave
• You can also message the cleaner while they are completing their tasks

East cleaner access with smart lock codes🚪

• Add the %operations_smartlock_code% smart code to your task notifications
• This will send the generated smart lock code to your cleaner for access to the property
• You can learn more about all of our short codes in this detailed help article

AI

Issue alerts are available for all users 🔔

• You will now receive alerts in your inbox when a guest messages that there is some kind of problem
• This will allow you to resolve the issue quickly to ensure the guest stays content with their stay
• Once you've taken care of the problem, you can now dismiss the alert
• If applicable, these issue alerts will create a new cleaning task for the property

Direct

Invite users to verify themselves for payouts 🏦

• You can now invite users by either sending them an email or copying a link to share
• This link will redirect the user directly to the verification process for the payout method

Better Google Analytics and e-commerce events 🔍

• We now load Google Analytics, Google Tag Manager, and Facebook in both your Direct site and booking widget, enabling seamless cross-site tracking
• Additional support for Google's e-commerce tracking events (view_item, add_to_cart, begin_checkout, add_payment_info, purchase)
• All events include rich data: currency, property details, dates, guest count, and pricing information
• This will work automatically for Hospitable-hosted Direct sites; custom sites require additional configuration to link domains
• You can learn more about Direct event tracking in this detailed help article

Alteration requests are live for all users ✏️

• If you need to make a booking alteration request, it will now be automatically sent to your guests for their approval

Expand US tax remittance for Direct bookings 🗃

• We'll now collect and remit the following taxes for all Direct Premium bookings:
• Arkansas - State Sales and Use Tax, Local Sales and Use Tax, and Arkansas State Tourism Tax
• Indiana - County Innkeeper's Tax
• Oregon - State Transient Lodging Tax

Inbox

Updated alteration requests in your inbox 🔝

• When an alteration request is received from a guest, we'll now bump that message to the top of the thread

Dynamic Pricing

Extended the preview window 🗓

• You can now preview the pricing up to 180 days to ensure you're confident in enabling dynamic pricing

We're preparing for an exciting update in the coming week, but in the meantime, we managed to release another great owner's feature! Operations has also gotten a glow-up to prepare for some upcoming features.

Owner Stays

Create reservations specifically for owners 📆

• Mogul users can now add an owner stay to their calendars, just like a manual or Direct booking
• The owner's information will be filled in the guest details
• Choose to generate and send a simple confirmation email to the owners
• Choose to disable the generation of smart lock codes if the owner has access
• Create the booking with no commission applied and decide whether to schedule a cleaning or allow the owner to clean the property
• Decide to block the night before check-in and the day of checkout to avoid any overlapping
• You can learn more about owner stays in this detailed help article

Operations

Redesign of the task rules page 📋

• All task rule types, including cleaning, check-in, checkout, and maintenance, will have this new edit screen
• The checklist has been upgraded to support groups of tasks, such as Kitchen: Run Dishwasher, Reload Paper Towels, etc. and Bedroom: Make Bed, Close Blinds, etc.
• The checklist experience for teammates will be the same, but the tasks will be shown in groups
• There is now a save button, so be sure to save your changes when updating your task rules

API

Support for sending from co-hosts 💌

• You can now decide who the guest message gets sent by, the primary host or the co-host
• The available senders will be provided in the property listing resource to make it easy to see who can send for each property

We're excited to update our Direct functionality, making it easier for you to track your potential guests! Plus, some improvements to help personalize your guest journey.

Direct

Marketing pixel support for custom sites 👣

• You can now define your marketing tags in the new "Marketing" tab when you go to the edit Direct site page
• You will see options to use Google Analytics, Google Tag Manager, and Facebook pixels
• This allows you to track your guest's journey from first visit to a booked reservation on your Direct site

Brand icon used as favicon by default 🔰

• When you update your brand settings, we will now use your logo as the tab's favicon rather than the Hospitable logo

More details translated on your Direct site 🔣

• We will now translate "Other Details" on your site, ensuring your whole customer journey is in the same language

Direct sites are now linked within Properties 🔗

• You can now get to your Direct site from the property's page, similar to how you can reach other channels' sites

AI

Only reference the primary guest 🤫

• Automated AI messages will now only refer to the primary guest to ensure the privacy of any other guests
• We do this by actively avoiding using other people's names and the number of guests that are staying

Upsells

Configure your time window ⏱

• You can now choose the time window during which guests can purchase an early check-in or a late checkout
• Before, we had defaulted this window to fourteen days, but you can now set it to anything up to sixty days

Inbox

Use preferred name as default 👋

• We'll now use your set preferred first name when the %primary_host_name% short code is used in messages

Our calendar rule-sets continue to be developed, giving you even more control. We've also made some exciting updates to our Kwikset smart lock integration and Copilot functionality!

Calendar

Secondary user permissions for rule-sets 📆

• Existing calendar permissions have been repurposed so that you can manage who has access to calendar rule-sets
• Secondary users can now view and manage (create, update, delete, apply, remove) calendar rule-sets if given access
• To allow viewing, you need to enable "Calendar: Display Pricing"
• To allow managing, you must enable "Calendar: Update Pricing" and "Calendar: Update Availability and Minimum Night Stay"
• You must have both permissions enabled for secondary users to manage calendar rule-sets

Smart Devices

Kwikset smart locks are live for all users 🔓

• You can now connect your Kwikset smart locks to generate door codes and automate your guests' check-ins
• You can learn about our new integration and other smart locks we support in this detailed help article

Copilot

Copilot can include graphs in responses 📊

• When you ask a question to Copilot and the information can be better understood visually, it will reply with a graph and detailed text

Direct

House rules will be translated 🔣

• When you add a new language, we will now translate the house rules with the rest of your site and guest journey

Guest Experience

Support for a new review category tag 🔖

• When you're negatively reviewing a guest, you can now select "Other" as a category tag and leave a reason
• This update now brings guest reviews on par with Airbnb's functionality
• When AI is used to pre-populate a guest review form, it will not choose the "Other" category

Our calendar and dynamic pricing features received huge improvements, letting you customize your rates even further! We've also enhanced the Direct booking experience for hosts and guests.

Calendar

Rule-sets added with advanced settings 📆

• You can now configure enhanced rule-sets through the sidebar, including the ability to create, edit, and delete them
• Create rule-sets for discounted rates, minimum, or maximum night stays for any dates
• Price markups and markdowns are applied regardless of whether the pricing method was added manually, through an integration, or by our Dynamic Pricing
• You can use the "Apply rule-set" button to select or create a rule-set to be applied immediately
• You can use the "Manage rule-sets" to quickly update a rule-set you've already applied to specific dates

Minimum-stay color indicator description 📚

• We added a section that explains the color-coding system (Green/Grey/Red) used in the minimum-stay sidebar
• You’ll better understand what each color represents when previewing your minimum stay changes

Direct

Enhanced multilingual experience on your site 🔣

• Added a "Show original" link to translated reviews, allowing potential guests to view the content in its original language
• The link appears in the respective language of the original review
• Property names are also translated to help increase conversion

Rule-set discounts are now applied 🗓

• Direct now processes rule-set discounts, including custom length-of-stay, early-bird, and last-minute discounts
• The automatic discount logic now matches Airbnb's priority system, where length-of-stay is highest and property lead-time is lowest

Site image optimizations 🖼

• We’ve improved loading speeds for header images and logos on Direct sites
• Images are automatically resized (300px for logos, 1600px for headers) and converted to WebP format, reducing file sizes dramatically

Airbnb

Cleaning fee exclusion for cohost setup 🧽

• You can now configure your commission to exclude cleaning fees for Airbnb reservations on statements and invoices
• This addresses cases where the cleaning fee doesn't go to you or your cohost

Integrations

Porter Hospitality 🏠

• A detailed app page is now available

FloridaRentals.com 🏝

• A detailed app page is now available

We have some exciting announcements about our Mogul features that make owner management easier for everyone. We've also improved other features to make them more intuitive and secure.

Owner's Portal

Owners can view their booking calendar 🗓

• The owner's calendar is now visible in their portal, offering a simple view of reservation details, previously available only in statements and the dashboard
• Clicking the booking on the calendar opens a details panel showing the same data that appears on statements, respecting the customization you set up
• The calendar is available for current and future months, with the ability to switch between properties
• Currently, there's no multi-property view available, though we plan to tackle this soon
• Explore this interactive tour and read our detailed help article to learn more about the updates to the portal

Owner Statements

Set up Airbnb split payouts for your statements 🔀

• You can now indicate if you're using Airbnb's split payout feature, allowing accurate representation of previously paid amounts on statements and invoices
• Statement settings work similarly to other customizations, with the ability for you to select which columns to display for split payouts

Guest Verification

Enhanced security measures 🪪

• Added new risk indicators for missing liveness checks when guests upload photos from their library instead of taking live photos
• Maintained flexibility for guests to upload high-quality ID photos
• Highlight potential verification risks to you when a guest upload looks suspicious

Airbnb

Show the number of pets allowed 🐶

• We now display the number of pets included in listings when guests from Airbnb make inquiries

API and Connect

Message source attribute in the public API 💬

• We've added a new source attribute to the Message resource in the API and webhooks
• Public_api – When sent via the API, using a personal access token or by an integration partner
• Platform – When sent through the booking channel's native messaging platform
• Hospitable – When sent directly from within the Hospitable app
• Automated – When sent as a scheduled or event-triggered automation
• A new integration attribute has been included for personal access tokens that provides the name of the integration that sent any message

Check out our updates to our most recent product improvements, including translating your guest experience! Our features constantly undergo iterations to improve their usability, and this week's are no different!

Direct

Translate your booking site to attract more guests 🔣

• You can now add different languages in your settings to automatically translate your Direct booking site
• Everything from the site to the booking flow will be translated for guests based on their default browser language
• Right now, we support Spanish, German, French, and English by default
• Go to your settings to add languages and learn more about translating your Direct site in our detailed help article

Rental Agreements

Automatically translate your rental agreements 📝

• Add different languages in your settings to automatically translate your rental agreements for easier signing
• Your rental agreement will translate to the guest's default browsing language
• The shortcodes you've added to fill your rental agreements will match the language in the document rather than the guest conversation
• Works the same as translating Direct sites, add languages in your settings, and they will automatically be translated

Security Deposits

Quicker charge request payouts 🏦

• Your security deposit charge requests will now be reviewed automatically, ensuring you get paid out much quicker
• We will hold the payout for twenty-four hours to monitor unexpected behavior, then release it
• Requests must be submitted within two days of checkout, since after that time, we release the deposit to your guest
• Learn more about security deposits in this detailed help article

Smart Devices

Display temperature in Celsius 🌡

• All users outside of the United States will now see their temperature in Celsius by default
• This will be applied everywhere we display temperature, like the inbox, device dashboard, and presets page

API and Connect

Force resync for iCal imports 🔗

• When an iCal import becomes disconnected, you'll now find a new option of "resync: true" in the "put" request that you can use
• View it in the updated public API docs

We've made some time-saving improvements for you and your guests. Also, check out the new way to delight your repeat guests automatically without lifting a finger!

Inbox

Custom codes for returning guests 🥰

• Create and add the new custom code condition to detect returning guests and personalize messages for them automatically
• It works like other yes/no conditions (such as instant booking), targeting only guests who have previously stayed with you​
• Delight repeat guests by personalizing messaging to make them feel appreciated and recognized⁠⁠​
• This saves you time by automating the recognition of loyal guests without any manual effort⁠⁠​

Rental Agreements

Easier for guests to fill fields and sign agreement 🖋

• We've implemented user-friendly improvements to streamline the rental agreement signing process in the Guest Portal⁠⁠​
• Guests will save time by clicking Enter to save signatures, autoselecting the first signature font, and autofocusing on fillable fields
• The agreement page is updated with a sticky footer containing the Sign Agreement button
• The mobile experience is improved with a better layout with an optimized signature button

Direct

Display a review carousel on your Direct site 💌

• Potential guests can now quickly see all the five-star reviews on your Direct site
• We've added arrows to the left and right of your reviews so guests can quickly scroll and be impressed by your hospitality
• This design update has been implemented for all of our website templates

Metrics

Importing reviews from Booking.com 📊

• Though reviews in Booking.com are on a 10-point scale, we normalize them to fit in with the displayed 5-point system
• We've also added new scoring categories for facilities, services, and staff

Security Deposits

Damage detection reminder ‼️

• We now review conversations to look for any damage that may have happened during a guest's stay
• If we detect something may have happened and don't have security deposits set up, we'll gently remind you to add them for your property
• This will help you protect your property the next time damage happens during a guest's stay

We have some exciting improvements for the guest portal that make it easier to navigate while showcasing your company's brand! Plus, there are a few quality-of-life updates.

Guest Portal

New intuitive and branded design 🖌

• The guest portal got a fresh redesign that makes it easier for guests to navigate, complete tasks, and purchase upsells
• You can also brand your guest portal with your logo and colors, showcasing your company's styling
• Lastly, you can now add your custom domain and create a subdomain to the guest portal, ensuring guests feel they're on the right site

Security Deposits

Booking.com listings show deposits 🔓

• Your Booking.com listings will now display that a security deposit needs to be collected to create a reservation
• Explore how to set up and collect security deposits in this interactive demo

Upsells

Easier visibility on the quantity purchased 🛍

• You can now see the quantity of an upsell that your guests bought in your inbox, and the confirmation email sent to you

Calendar

Load speeds are three times faster 📆

• We've optimized the way we display your calendar details, which has significantly increased its load speeds