Our product team has released a few updates that should make collecting security deposits and selling upsells much easier! Check them out!

Security Deposits

Live for Booking.com reservations 🔐

• Users on our Host, Professional, Mogul, and Direct Premium Legacy plans can now collect, hold, and release security deposits for your Booking.com guests
• Learn more by exploring this interactive demo

Security deposits added to the Apps page ⚙️

• It's easier than ever to get started with security deposits with detailed instructions and a "Get Started" guide on the Apps page

Booking.com

Automated AI review replies 🔮

• We can now generate an auto-reply to your Booking.com guests the same way we do with your Direct and Airbnb reviews
• Just review and click send, we will take care of the rest
• You can learn more about how it works in this detailed help article (though it references Airbnb, all the content now applies to Booking.com)

Upsells

Improved Payout History in Settings 🏦

• Payouts are now grouped by date and method
• The "View Details" now shows individual Upsell orders with Reservation Codes and your set Upsell names⁠⁠​
• We've updated the available statuses to include Upcoming, Pending, Paid, and Failed⁠⁠​
• Failed payouts appear as "Pending" until all five retries (with 24h delays) are exhausted before showing as "Failed"

Rental Agreements

More kinds of fillable fields added 🖋

• New fillable fields added, such as document and passport ID, guest age, guest billing address, reason for travel, relation to booking guest, tax ID, and vehicle registration state
• There's a new "Add Personalization" dropdown in the rental agreements editor for easier shortcode and fillable field insertion at the cursor position⁠⁠​
• These features are moving to a beta release, starting with 25% of beta users and gradually increasing⁠⁠​
• Learn more about the updated fillable fields in this detailed help article

API

Include the message thread language 🔣

• You can now find the individual response and inquiry language through the message thread
• You can explore and use the endpoints in our open API here

We're excited to introduce owner portals for our Mogul users! Now, property managers can share a branded portal with their owners to share monthly statements. We also have exciting updates for Copilot and security deposits!

Owner Portals

Live for all Mogul users 📲

• Highlight your performance and maintain a great relationship with your owners without the large time commitment
• You can share a branded portal where owners can view quick highlights and their monthly statements in one place
• They can download owner statements and quickly view the current month's metrics
• Set your branding by adding your logos, domains, and colors to ensure you look professional to your owners
• Learn more by exploring this interactive demo and reading our detailed help article

Copilot

Updated booking data and teammate access 🔮

• Copilot can now access and answer questions about availability rules, property pricing settings, and calendar data
• Secondary users on your account can now access Copilot to ensure they have the correct booking information
• Teammates or you can now ask questions about why your calendar is blocked off or what you can offer guests on specific dates

Security Deposits

Airbnb security deposits are now available 🔐

• You can now collect security deposits for Airbnb bookings if you're on a Host, Professional, Mogul, or Legacy plan on Direct Premium

Guest Verification

Prioritize the list of guests that need attention ⁉️

• We'll now show the reservations that need attention from you because of the suspected or approved status of a guest
• This will help bring visibility to the upcoming bookings that need attention from the team

Reusing ID documents for custom quotes 🪪

• We can now reuse ID documents from past stays for custom quotes you create
• It will still show in the guest portal, but will be checked off as complete automatically
• This will apply to guests no matter which Hospitable host they are staying with, since we have their guest verification in the system

Operations

You can now delete businesses in-app 🗑

• If you have a business you no longer need, you can easily delete it
• Accounting software must be disconnected before deleting, and profit and loss statements won't be available for the business or properties
• The owner's portal will no longer be available for that business, but owner statements will still be available for now
• You can learn more in this detailed help article

Direct

Max night booking restrictions 🗓

• You can now restrict the maximum number of nights a guest can book based on your settings

API

iCal imports are now available in the public API 📆

• You can now use an ical_imports property when viewing the API
• You need to have an ical:write scope to create an update with the property
• View the property resource in the open API here

There are exciting updates to help you customize your owner statements, add a payout method for upsells, and to try security deposits for your Airbnb guests!

Security Deposits

Airbnb security deposits are now in beta 🔏

• You can now automatically collect, hold, and release security deposits for Airbnb bookings
• You can also request a charge claim from the guest conversation
• Learn more by taking this interactive tour or reading the detailed help article

Owner Statements

Statements and invoices are more customizable ✏️

• You can toggle the booking platform name and/or platform icon
• Hide or show reservation dates and nights
• One unique reservation identifier must be present, such as a reservation code, guest name, etc.

Updates to statement columns and totals 📊

• Income columns - a new gross reservation income can be used
• Fee columns - configure commissionable base and reservation commissions
• Tax columns - option to include passed-through taxes on statements
• Summary section - will be more minimal if you've hidden detailed columns, and important totals, like "due to the owners and manager," will always be present
• These updates apply to all statements, invoices, generated PDFs, and the owner portal

Payout Methods

Add payout methods in your preferences 🏦

• You can now add a payout method without being on a Direct Premium subscription
• This allows you to offer upsells to guests that come through any booking channel and collect security deposits for Airbnb guests
• Adding a payout method is now done in your preferences rather than in Direct
• This is limited to users in the United States, Great Britain, and Australia
• Legacy users who are not on Direct Premium cannot add a payout method for upsells and security deposits

Integrations

Updated Zapier app page ⚡️

• We've embedded Zapier onto its app page within Hospitable
• You can now see your existing Zaps, search different apps to connect with Hospitable, and explore popular workflows created by other Hospitable users

Guest Verification

Showing the purpose of stay 🔮

• You’ll now see your guest’s purpose of stay in the verification details and whether it is approved or suspected

Direct

Add TikTik as a social link 📱

• You can now add your TikTok as a social link to your Direct sites

We have some exciting updates around guest communication and workflow automation that will be sure to save you even more time!

Inbox

Voice-to-text is available in the Inbox 🎙

• Use the microphone button when composing a message to add a word-to-word transcription that is AI-powered and context-aware
• It will auto-correct your spelling and grammar
• You can ask it to draft you a message with a specific tone or context, and it will craft one immediately to send
• It works great when you're on the go with our iOS app (Android coming soon)
• Be sure to set your browser permissions to have access to your microphone when prompted

Live presence shows for hosts and guests 💬

• You will now see the live presence indicator (. . .) when your guest is typing or viewing the chat
• They will also see when you are typing back or present in the Inbox

Integrations

Zapier version 1.1 is now live for all users ⚡️

• We have now added actions that you can use in your automated workflows
• This allows you to automate sending messages to a booking, sending messages to inquiries, and responding to guest reviews
• You can learn more about our Zapier connection in this community post and this detailed help article

Direct

Our upgraded guest verification is now complete 🪪

• Direct Premium users and guests will now experience an improved guest vetting process
• This gives us complete control of the guest verification pipeline, ensuring no one will get held up
• Guests will experience smarter and more intuitive steps to identity verification
• This is also applied to all bookings where you request identity verification manually

Operations

Assign transactions to your businesses 💳

• Instead of only being able to add transactions to your properties, you can now add them to your businesses
• These will not reflect on your owner statements or invoices but will appear in the accounting features, like our native profit and loss reports and QuickBooks integration
• You can learn more about business transactions in this detailed help article

Security Deposits

Support for alterations and cancellations 🖋

• When you make alterations to a booking, it will now reflect on the collection and release dates of the security deposit
• If you cancel the booking, the security deposit will also be canceled as well

Dynamic Pricing

Advanced controls are available for all users 🗓

• You can now control your weekend and local event pricing strategy, no matter your plan

We're excited to provide security deposits for more of your bookings and make it easy to set up your branding!

We can also file and remit more state taxes for Direct Premium users! Lastly, if you haven't yet, be sure to join the community and introduce yourself!

Security Deposits

Direct Premium in beta and Airbnb in private pilot 💰

• Set a security deposit for your properties, and we'll automatically collect, hold, and release them for DIrect and Airbnb bookings
• Quickly request charges when an incident occurs with guests right in the Inbox
• Guest verification and chargeback protection are included on all security deposits
• Airbnb bookings are free while in private pilot, which you can sign up for here
• Direct bookings come with a 2% fee for every security deposit
• Take an interactive tour of Security Deposits to explore it more
• Read our detailed help articles to learn more

Direct

Updates states where we file and remit taxes 🗺

• Direct Premium users now have more states where we take care of their taxes
• Georgia: State Sales Tax, County and Local Sales Tax, State Hotel-Motel Fee
• Illinois: Illinois State Hotel Operators Occupation Tax
• Indiana: State Sales Tax
• New York: State Sales Tax, Local Sales Tax
• North Carolina: State Sales Tax, Local Sales Tax
• Learn more about Direct taxes in our detailed help articles

Settings

Branding is now in your preference 🖌

• You can go to your preferences to update your logo, icon, and social links
• You can also manage and add additional website domains

Community

Community added to the main left menu 🏘

• You can now easily stay up to date with industry discussions, events, product updates, and more by accessing the community in the main menu

Dynamic Pricing

Preview pricing is set to a 90-day limit 🗓

• We'll now notify you of the pricing preview being set to 90 days when you don't have dynamic pricing enabled on a property
• You won't see this pop-up when you hover over a date with a reservation

We've made some fantastic updates based on feedback we've collected from you! Check out what's new with upsells, Quickbooks, Dynamic Pricing, and much more!

Also, remember, we'll be moving our changelog to our new Hospitable community soon! Be sure to join it and introduce yourself!

Upsells

Upsells are available on all booking channels 📈

• Regardless of which platform a reservation comes in from (even iCal and manual), guests can now purchase upsells in the guest portal
• You will receive the payout for the upsell just like a Direct booking, 24 hours after check-ins
• Guests will receive an email confirmation if they provide an email address on the checkout page

Add pictures and descriptions to your upsells 🖼

• Add more context when offering upsells to guests with a photo and description
• You can also add quantities to your products or services so guests can purchase multiple

Upsells can be purchased on accepted bookings ✅

• Guests can only purchase an upsell after you have accepted their reservation
• They can still view your offered products and services but are not able to checkout

Accounting

Quickbooks Integration 2.0 is available 📊

• Our Quickbooks accounting integration has gotten a massive overhaul thanks to our product team and accountant in-residence
• We now customize your accounting based on the kind of business model you are operating
• We will make your accounting more intuitive based on whether you own, rent, property manage, or co-manage
• It is available for all Mogul users, and we're offering free 1-on-1 onboarding calls with our accounting team to help get your account set up
• You can learn about the upgraded Quickbooks integration in this detailed help article

Dynamic Pricing

Preview pricing in the multi-calender view 🗓

• You will now see a Preview Dynamic Pricing option when in the multi-calendar view
• It will apply to all valid properties and show the suggested pricing, with the option to explore the different pricing strategies

Advanced settings added for pricing strategy ⚙️

• You can now go into advanced settings to customize your weekend and local events and demand rate strategies
• You will also see five presets instead of three, just in case you want to be extra ambitious with your pricing
• This is available for Mogul users but will be released for all once we collect feedback and finalize testing

Rental Agreements

More intuitive shortcodes and custom codes 📝

• Now you can click and drag your shortcodes and custom codes to place them more easily throughout your agreement template
• You can also easily delete codes by clicking the X present on them

Booking.com

Conditional fees are available for listings 🤌

• You can now choose between per person per night or per person per stay for your Booking.com listings
• This is not able to be applied to pet fees based on Booking.com restrictions

Agoda

It's more intuitive to connect Agoda as a channel 🔗

• We will now provide the special contacts email and how to set it up within Hospitable on all Agoda listings
• This was sent to you as an email previously

Use of host name instead of listing name 🪪

• We're now importing the host's profile details and displaying them when using shortcodes instead of the property details

General

Daily Digest email sent based on your settings 💌

• Your Daily Digest email, which contains your upcoming check-ins and check-outs, will now be sent based on your start-of-the-week settings
• You can find this setting under Preferences > General > Start of Week

We've made things easier across the board for all users! From purchasing a custom DIrect domain to customizing your domains, we've got you covered!

Also, we will be moving our changelog to the new Hospitable community in the coming weeks! Be sure to join it and introduce yourself!

Direct

Purchasing a domain is more intuitive 🌐

• When buying a custom domain in Hospitable, we now check different top-level domains (.com/.net/.rental/etc.) to ensure it's available

Airbnb

Customize your fee structure 🤌

• You can now charge your fees based on a specific basis, including for pets
• Choose between per stay, per night, per pet per stay, per pet per night

Integrations

Happy Guest 🏡

• We now have a detailed page dedicated to our Happy Guest integration

Dynamic Pricing

Syncing fees happen in real-time 🔁

• Now when you change your fee structure or amount, they will sync in real-time instead of waiting for the sync period

This week, there are many valuable updates that anyone can use! Try a new beta feature, automate your workflows, purchase domains, plus much more!

Security Deposits

Public beta is live for Direct Premium bookings 🏦

• You can automate the collection of security deposits from guests who book through your Direct site
• Go to your property's settings, go to pricing, and set the amount you want to collect under the Hospitable Security Deposit option
• We collect the deposit two days before check-in and release it two days after check-out
• We will notify your guests, automate the collection, and include chargeback protection

Direct

Buy a custom domain within Hospitable 🌐

• You can now buy your very own domain right within Hospitable
• If you're not as tech-savvy, this completely removes the pain of registering your domain and managing your DNS settings
• Soon, you will be able to send emails from your custom domain bought through Hospitable
• You will also soon be able to transfer your external domains into Hospitable

Integrations

Zapier ⚡️

• We now have a detailed page dedicated to our Zapier integration
• Use Zapier to create automated workflows and connect your software stack with their no-code builder
• Soon, we will allow you to create these trigger and action workflows right within Hospitable
• You can learn more about Zapier and creating Zaps with Hospitable in this detailed help article

AI

Push notifications for sentiment analysis labels 🚨

• Mogul users will now be alerted on their mobile devices when we detect an issue with a guest and generate a label for the booking
• When you open the push notification, it will take you straight to the conversation to address the issue with the guest
• Be sure to have our mobile app downloaded to receive these push notifications

Booking.com

Syncing Booking.com listings is more intuitive 🗓

• It's now easier to do a full channel sync when your Booking.com account is the lead channel
• We've updated the time before we sync listing details, making it more in line with Booking.com's supported settings

Guest Experience

Delete pending review replies 🗑

• You can now delete review replies that are sitting in a drafted state
• This will help you clean up old review replies that may not be relevant anymore

Smart Devices

Easier to understand the thermostat settings 🌡

• If there is an active temperature schedule and the guest updates it, we will now display Guest Controlled instead of Manual Setting

Our AI features, including our Inbox and Knowledge Hub, have received many exciting updates. We're also constantly improving our newly released Dynamic Pricing!

Inbox

Delay mode for auto-reply messages ⏱

• Inbox AI Auto Reply can now be set to delay before sending
• Your AI reply message is generated and then waits for a set amount of time before sending
• The prepared message sits in the message input field in the conversation
• You can review and edit the message and optionally cancel or send it immediately

Cancel an active auto-reply message ❌

• You can now cancel a message when it is in the process of being drafted and still visible on the conversation page

Updated settings layout ⚙️

• The settings for Auto Reply templates are more intuitive to navigate
• We've grouped options conceptually under three tabs: settings, timing, and scope
• Auto Reply settings are now also auto-saved on any changes

Inbox AI can recognize photos 🖼

• Photos shared in conversations, whether by guests or hosts, can train the AI to provide better answers
• It'll take into account the last three photos shared when crafting a message

Knowledge Hub

Add missed Knowledge Hub items from the Inbox 🧠

• We now check when you edit AI-generated messages and add any missing information you include to the property's Knowledge Hub
• This could be updates to policies, locations of items, or any updated local knowledge
• This is currently released for Mogul users

Guest Verification

Reviewing suspected status after guest vetting 🧐

• We've replaced the ‘Accept’ button on the booking with a ‘Review’ button, which opens the guest verification dialog for you to review
• You'll now accept or reject the booking there, but also can from the guest verification window

Dynamic Pricing

Secondary users can edit Dynamic Pricing 🧮

• You can now set permissions for secondary users to edit Dynamic Pricing settings
• This is only if the primary user has already enabled Dynamic Pricing for the property

Smart Devices

Add Thermostat buffer settings 🌡

• You can now change the two-hour buffer to any amount of time you want before check-in and after check-out
• This gives you more control over the thermostat's behavior and can result in even more energy savings

Integrations

WelcomeScreen 💬

• We now have a detailed page dedicated to our WelcomeScreen integration

We celebrated our 100th Town Hall on Wednesday with one of Hospitable's most exciting and valuable product announcements!

Dynamic Pricing

Our built-in Dynamic Pricing is now live 🤑

• Optimizing your pricing to maximize your property's revenue and occupancy has never been easier
• Set up and control your Dynamic Pricing strategy right from your Hospitable calendar
• Use millions of data points to set the proper rates to fill your calendar and wallet
• Stay in full control by customizing your strategy and manually overriding prices at any time
• Before turning it on, you can preview how our dynamic pricing tool will affect your rates for up to 24 months
• Dynamic Pricing is available for users on our Host, Professional, and Mogul plans
• Legacy users will need to upgrade their plan to have it enabled on their account
• Explore this interactive tour or read our detailed help articles to learn more

Direct

Updated states where we file and remit taxes 🗃

• We're now retaining and remitting the following taxes for our Direct Premium users:
• Florida state sales tax
• Utah state and local sales tax
• Alabama state lodging tax
• New Jersey state sales tax
• You can see an updated full list of where we file and remit taxes in this help article

Improved booking for Direct Basic guests 📆

• It's easier for Direct Basic guests to fill in and confirm their billing address when booking

My Business

Arbitrage is now an option as a business type 🏘

• Similar to the Owner business type, but now you have a "Building Rent" as an expense category rather than "Mortgage"
• You can read more about the different business types in this detailed help article

Owner Statements

New status for paid statements and invoices ✅

• Keep track of which statements and invoices have been paid out to owners
• You'll see a new Paid status for this on the statements list
• This also allows profit and loss reports to be available for Property Manager and Owner business types
• A more extensive list of transactions is also now available for property managers
• Read this detailed help article to learn more about the new paid status

Booking.com

Creating and listing is now in a public beta 🏡

• You can now create and manage Booking.com listings directly from Hospitable
• Use existing Airbnb listing data to create your Booking.com listing
• It's available to all Hospitable users who have beta features enabled
• Read more about the Booking.com listing management feature in this detailed help article

Rental Agreements

Show rental agreement previews during booking 📑

• Direct guests now see all required agreements with a clickable name that opens a preview