Weekly product updates

Our AI features, including our Inbox and Knowledge Hub, have received many exciting updates. We're also constantly improving our newly released Dynamic Pricing!

Inbox

Delay mode for auto-reply messages ⏱

• Inbox AI Auto Reply can now be set to delay before sending
• Your AI reply message is generated and then waits for a set amount of time before sending
• The prepared message sits in the message input field in the conversation
• You can review and edit the message and optionally cancel or send it immediately

Cancel an active auto-reply message ❌

• You can now cancel a message when it is in the process of being drafted and still visible on the conversation page

Updated settings layout ⚙️

• The settings for Auto Reply templates are more intuitive to navigate
• We've grouped options conceptually under three tabs: settings, timing, and scope
• Auto Reply settings are now also auto-saved on any changes

Inbox AI can recognize photos 🖼

• Photos shared in conversations, whether by guests or hosts, can train the AI to provide better answers
• It'll take into account the last three photos shared when crafting a message

Knowledge Hub

Add missed Knowledge Hub items from the Inbox 🧠

• We now check when you edit AI-generated messages and add any missing information you include to the property's Knowledge Hub
• This could be updates to policies, locations of items, or any updated local knowledge
• This is currently released for Mogul users

Guest Verification

Reviewing suspected status after guest vetting 🧐

• We've replaced the ‘Accept’ button on the booking with a ‘Review’ button, which opens the guest verification dialog for you to review
• You'll now accept or reject the booking there, but also can from the guest verification window

Dynamic Pricing

Secondary users can edit Dynamic Pricing 🧮

• You can now set permissions for secondary users to edit Dynamic Pricing settings
• This is only if the primary user has already enabled Dynamic Pricing for the property

Smart Devices

Add Thermostat buffer settings 🌡

• You can now change the two-hour buffer to any amount of time you want before check-in and after check-out
• This gives you more control over the thermostat's behavior and can result in even more energy savings

Integrations

WelcomeScreen 💬

• We now have a detailed page dedicated to our WelcomeScreen integration