New
New direct booking sites
We released three new beautiful direct booking site templates to our beta customers, and we are putting the final touches on another seven. We are launching our turn-key booking and payment processing solution Direct early 2023, so keep an eye out for that in the near future.
Smarter locks
We took the training wheels off our RemoteLock, August Home and Yale Access integrations -- these are now available to all of our hosts! Our beta users additionally have access to our SmartThings integration. Check out our full list of supported smart locks and join the nearly 2,000 Hospitable hosts who are already using smart locks to save themselves time.
A big thank you to all of our smart lock beta users for their feedback and support!
Exporting tax data
We're happy to report that the Taxes Metrics Export we mentioned in our previous update, did indeed get released. You can now export a detailed breakdown of taxes associated with your bookings. Go to Metrics, select 'Taxes' and apply whichever filters you prefer. Check out our help documentation for more details on what the tax export includes.
Improvement
Tasks and task notifications
You told us that your team members were replying to SMS task notifications, and until recently, we weren't catching those replies. Now we forward those replies to your email so the next time your cleaner replies that they are not available, you'll know to find someone else for that day. Which is good news?
Additionally, you can now choose to receive a copy of the notification being sent out to your team members, whether the notification is being sent via email or sms. Previously this was only an available option for email notifications, so we went ahead and expanded it for sms as well so you can always be in the know!
API & Webhooks
We have new and improved look for our API documentation at developer.hospitable.com!
By popular demand, we're now including the pet count in the webhook payload in the pets
attribute. Check out our help article for more information about how to use the reservations webhook.
UI/UX improvements
You can now 'Resolve' an inbox conversation from directly within the thread, rather than having to navigate back to the list view. Saving you clicks on your path to inbox zero.
We've made it easier to select messages in the inbox by expanding the area you can click around the checkbox. These little improvements add up!
For Hospitable power users with many tags and saved segments, the Properties page became difficult to navigate. To reduce scrolling fatigue, we've added a 'show more' and 'show less' option.
When you're chatting with a guest, you may want to jump directly to that property's calendar to view more detailed availability information. Well, now you can by simply clicking on the mini calendar in the reservation sidebar.
In the multi-property calendar page you can now press the esc
key on your keyword to de-select your start date. Note: this is only available on the calendar page for multiple properties, not the property specific calendar pages.
Onboarding experience
If you're reading this update, you're probably already a loyal Hospitable user, but we care about our new users too! We've streamlined our signup flow to enable our users to get into the product faster. We also eased off from pushing new users to connect a booking channel, and instead we let them explore the product until they are convinced Hospitable is a good fit for them.
Fix
- We corrected an issue where Direct sites were displaying the incorrect maximum number of guests.
- We fixed an issue where some scheduled messages weren't generated for accepted Vrbo bookings.
- At times an 8-digit code would be generated for a smart lock that's set to accept 4-digit codes, but no longer! We've fixed that and the expected code length is now taken into account when generating smart lock codes.
- Previously the search functionality on the active properties page wasn't behaving; it always returned no results even if it should have. After a stern talking to, search on the active properties page is now doing what it should and returning the results you search for!
- An issue where custom codes weren't populated for messages automated for Direct bookings has been fixed.
- We discovered the operations daily digest email was sometimes showing incorrect information, like the wrong check-in day, so we made some tweaks to fix this to be sure it's accurate.
- We identified the reason why some minimum stay changes weren't being pushed properly to Airbnb, and we fixed it! Now minimum stay changes should be pushed as expected.