We have some exciting updates that will help you run your rental company! We've also improved our Airbnb connections now that we are a Preferred+ Partner!

Operations

Create a business and assign properties to it 🗄

• Users on the Mogul plan will now see My Business under Operations
• You can create multiple businesses and assign your properties to them that fall under the same business model
• Choose from these different business models: Owner, Manager, and Renter (soon to come)
• Each of these will customize what you see with certain features, such as Metrics and Owner Statements
• The Owner's business model will also have a Profit and Loss Report feature available
• Learn more about our My Business functionality in this detailed help article

Airbnb

Receive notifications about your account 🔔

• You'll now receive alerts when more information is needed about your Airbnb account
• These alerts will be shown in the Connected Accounts page
• Learn more about these hosting notifications in this detailed help article

Get suggestions to improve listing's performance 📈

• See your listing's quality status and how to improve it with suggestions
• These suggestions are designed to enhance your listing's booking performance
• Learn more about your quality status and improving it in this detailed help article

Review category tags for bad guests 🏷

• When leaving a negative review for a guest (3 stars or below), you will now be able to tag the guest with a category
• We will use AI to try to automatically tag the review based on your conversation with the guest

Invite hosts to your account with a specific scope 📩

• Now, when inviting other hosts to your Hospitable account, you can choose the scope of the connection
• You can choose from the Property Management Scope, which we recommend, or the Operations Scope

Owner Statements

Hide or show reservation fees owed to owners 📄

• You can now see the fee breakdown for both the manager and the owners on your statements
• If the total for the fee column is zero, we will hide the column automatically to make it easier to read

This week, much of the team's efforts went toward helping fix reported feature improvements. You'll notice some slight improvements in your day-to-day engagement with our features, but please let us know if you have ideas to make it more user-friendly.

Direct

Prevent last-minute bookings from being denied ⏱

• Sometimes bookings could be blocked if they were in time zones behind UTC (like US Pacific or Mountain time)
• The booking widget now will recognize "today's" time and date based on your property's time zone, not UTC
• This means guests can make same-day bookings at any time during the day in the property's local time

AI and Automation

Scoping and Setting Groups with Auto Inbox 📤

• Secondary users couldn't send AI Auto Reply messages from your Airbnb account
• Messages always went out from the primary Airbnb account
• Now, in the Inbox AI Auto Reply settings, you'll see that you can choose between the platform, host, and property scoping settings for a sender
• You can read more about this update here in this detailed help article

Some great visual enhancements to the calendar, a helpful update to owner statements, and more states added for tax remittance on Direct.

Calendar and Availability

Prices sync from Hospitable to your OTAs 💰

• The prices you set in Hospitable will now be pushed to your booking channels
• This is a big update to make us your source of truth, like it is for availability and minimum night stay
• Changes in your OTAs will be overridden by the prices stored in Hospitable
• If you're using a dynamic pricing solution, be sure to connect it to Hospitable to ensure your prices are saved appropriately
• This will lead to more consistency and reliability in your base and weekend rates

Make the calendar's design more intuitive 📆

• Unavailable and manually blocked days are easier to identify on the calendar days
• Restricted check-in and check-out days are shaded on the affected days

Select an 18-month rolling availability window 🗓

• Now you can extend the availability window out to 18 months, even though Airbnb doesn't support it
• This is especially useful for dynamic pricing solutions that extend windows further out

Direct

Tax remittance for more states on Direct Premium 💸

• We are now retaining sales (state and local) and lodging (state only) taxes in Hawaii and Vermont

Victoria searches display the price before tax 🇦🇺

• When guests search for properties in Victoria, we'll now show the price before taxes are added

Owner Statements

Upload multiple attachments to transactions 🧾

• You can now upload multiple attachments, like receipts, to a single attachment

Copilot

Ask questions about user messaging 🔮

• Copilot now has access to how many messages users have sent in a certain time frame

Not a huge amount of releases to announce this week, but that's because we're cooking up some big ones in the coming weeks! Even still, there are some great updates to note down!

Owner Statements

Customize more columns on your statements 📑

• Fee columns can now be shown or hidden on the reservation breakdown for the Owner Statements and Invoices
• If there is a large number of columns, we'll automatically create the PDF in landscape mode, instead of the normal portrait mode

Inbox

Identify messages sent by AI 💌

• Messages sent automatically will state "Sent by AI Auto Reply" under the message
• This is limited to Auto Reply only for now, but soon it will be for Suggest with AI as well

Direct

New design for Guest Portal tasks 📋

• Hosts with Direct Premium reservations will see an updated sidebar in the Inbox showing the status of the tasks
• The task modal is also more intuitive for hosts to know where the guests are in completing their ID verification and rental agreements

Mobile App

You can now refer hosts and earn within the app 📲

• Refer a family member or friend, and each of you will get $30 off your next invoice

There are lots of updates for users of Owner Statements, iCal imports, and Airbnb. We also have an exciting integration private pilot to join!

Integrations

Join our Zapier private pilot today ⚡️

• Use triggers and actions to connect your different software and automate workflows
• Sign up for the private pilot here
• Learn more about Zapier here

Owner Statements

Customize your unpublished statements 🖌

• You can change the headline and reservation-specific columns on unpublished statements
• Once customized, the changes will reflect on all statements and invoices related to the property

Redirect to conversations from the details page 📩

• You can now jump to the booking conversation directly from the statement's details page

Calendar and Availability

iCal imports can be renamed ✏️

• You can give a nickname to your different properties' iCal imports
• The iCal's host name can also be changed to align expectations when messaging guests

Direct

Automatically add a payout method 💰

• Now when you create a site as a Direct Premium user, we'll automatically add a payout method from your subscription billing information
• This allows you to start accepting reservations as soon as you publish your site

Airbnb

List and unlist from the property details page 🏚

• Listings from Airbnb can now be unlisted from the property's merge-match page
• You must give a reason to Airbnb as to why you are unlisting your property

Alteration payout improvements 🧾

• We've updated the way you make alterations to see the calculated payout difference easily
• This change brings the alteration flow closer to how it looks on Airbnb

Calculation types added for fees 🗃

• You can now add a calculation type (per stay, per person, etc.) to align better how Airbnb structures its fees

Rental Agreements

Toggle your agreements on and off 🔘

• You'll notice a toggle on the overview and details pages allowing you to enable or disable your rental agreements

API

We've added a webhook for reviews 🔗

• You can now trigger a webhook whenever you receive a new review

There's a BIG update for our pet friendly property owners! Along with exciting updates on Upsells, Copilot, and our sentiment analysis! Check it out and let us know if you have feedback.

Upsells

You can offer guests all kinds of upsells 🥂

• You are no longer limited by early check-in and late check-out times
• Your pricing can be based on a fixed price or a per-night price
• You can choose whether or not to make the upsell available within the booking flow or in the guest portal
• This is available for Direct Premium users

Guest Experience

Pets shortcode is officially here 🐶 🐱

• You can now use %pets% short code that returns the number of pets for a booking
• For example, 1 pet, 3 pets, or 0 pets
• It works exactly like the %children% shortcode
• You can use it in a custom code using the “The guest is bringing a pet” condition

Copilot

You can now ask about guest reviews ⭐️

• It has access to guest reviews - it can analyze guest feedback and provide insights:
• What amenities do guests mention are missing?
• What can we improve based on guest reviews?
• What's the general feedback guests have been leaving us?

Inbox

Filter specifically for Sentiment Analysis tags 🔖

• You can now filter conversations by issue alerts
• The filter can be saved in a segment, similar to other user segmentation tools

Owner Statements

Show what's commissionable on the statement 💵

• We've added the "commissionable base" column, representing the total up for commission calculations
• An additional note is added at the bottom of the reservations section, providing more info on how the commission is calculated
• The percentages for different platforms are also included

Direct

Easier guest payout with billing addresses 🏠

• Guests' addresses will be automatically filled from the selected payment method
• If a user chooses to pay manually by entering the card details, the billing address fields will be updated
• Direct Basic listings will no longer see the separate billing address page and instead see the billing address section on the "Review and Confirm" page

We've released a lot of features that are going to improve your guest experience through the power of AI! There are also great updates for our Mogul and Direct users.

Copilot

Copilot is now live for all Mogul users 🔮

• You'll find it in the left-hand menu above Apps
• It can answer questions about:
• Reservation metrics (occupancy, length of stay, revenue)
• Teammates and tasks
• Owner statements (owners, gross and net revenue)
• Other smaller details, like the top cities of guests

Knowledge Hub

Multi-Source Knowledge Hub 📚

• Multiple documents can be uploaded one at a time
• Manual entries can be added, letting users fill in gaps of information without re-uploading a PDF
• Topics can be created for items, allowing users to organize items more easily
• You can use all of this combined with the Touch Stay integration
• You can read a more detailed description in this help article

Inbox

Multi-player is now live in beta 🛜

• Teams with multiple agents can now see who is live and viewing a conversation
• You can also see when a teammate is currently typing a message to ensure duplicate messages aren't sent

Direct

Guests can pay their next payment at any time 💰

• Guests can now click 'Pay now' on the next payment term within the Guest Portal

The booking flow now offers guests upsells 🎁

• When a guest lands on the Review and Confirm screen, they will be presented with any available upsells
• They can add it to their reservation and pay for it while booking their stay

Direct booking widget Improvements 🛎

• The price breakdown is clearer for guests booking their stay
• If payment terms are available, we will text saying they can pay part now and part later

Owner Statements

AI Adjustment is now live for Mogul users 🧾

• By using AI, we can now suggest how adjustments should be classified for Airbnb, Vrbo, and Direct bookings
• The AI will train itself based on your conversation with the guest and the relevant property fees
• You can view all your adjustments or filter it down by month or properties

Integrations

Better STR 🏠

• We now have a detailed page dedicated to our Better STR integration

Our greatest time-saving AI feature is finally live helping you put your inbox on autopilot! Plus, great updates to Direct, owner statements and smart devices!

Inbox

Auto Inbox is live for all Mogul users 🤖

• Set times when you want our AI to reply to your guests automatically
• Create an escalation parameter to give direction to the AI when it cannot directly help your guests
• Enable AI attribution that lets your guests know they're speaking to an AI to help build transparency and trust

Owner Statements

Leave notes for owners on your statements 🗒

• Hosts can add a note to the owner statement or invoice in a new notes field
• This field can only be edited on non-published statements
• The note will be included on the PDF when published and downloaded to share

Direct

All Direct sites are now live on Directo 🔮

• Directo helps people find your Direct site while searching on booking channels
• No action is needed from you as the integration is included on all plans

Overview tab improvements 🖌

• We've made it easier to design your Direct site with a live preview as you make updates

Smart Devices

Reservation tab improvements 🔖

• Thermostat Setting and Current Preset columns have been added
• The thermostat settings and preset name will display if there is a thermostat connected

Linked device property to the properties page 🔗

• The property modal for smart locks and thermostats tab now links to the property page

Integrations

HostBuddy AI 💬

• We now have a detailed page dedicated to our HostBuddy AI integration

Our first accounting integration is now available to connect to, helping you keep your finances in line for 2025! We've also made great updates to owner statements and smart devices.

Integrations

Quickbooks is live for all Mogul users 🧮

• You can now automate your accounting efforts by connecting Hospitable to Quickbooks
• After mapping your chart of accounts, you're published statements will start being pushed to Quickbooks
• Explore this interactive tour to see how to integrate and read this help article for a more detailed walkthrough

Owner Statements

Unpublish statements to make changes 📄

• You can now update past owner statements or invoices by publishing and editing
• If you need to unpublish multiple months, you need to do it chronologically, so January first, then December
• Tip: Unpublish your January statement before connecting to Quickbook to get a fresh start to your 2025 accounting

Direct

It's easier than ever to create your Direct sites 🖌

• We've implemented a new step-by-step creation flow that makes it even quicker to get your site published
• You can create your sites on the mobile app as well just as easily

Airbnb

Support messages synced to your Inbox 📞

• You will now see your Airbnb support message threads in your Inbox, allowing you to reply within Hospitable

Smart Devices

Hyperlinks in the reservations dashboard 🔗

• You can now navigate directly to the messaging thread connected to the reservation's device

Direct guests can now leave reviews, our mobile app has a new look, and we've made updates to include the latest Airbnb features!

Direct

Guests can leave reviews from the Guest Portal ⭐️

• After check-out, guests can now let you know how their stay was
• They can leave a rating and comment to mention any specifics
• Soon to come: e-mail reminders to guests after check-out, sync reviews back to Direct sites, etc...

Updates to not spam hosts with alerts 🔔

• We are limiting the emails sent to hosts when messages for guests are delayed
• The maximum number of alerts is now set to 6 within a 72hr period before check-in

Airbnb

We'll now show notifications to beta users 📢

• Notifications will show on the Connected Accounts page for each channel
• Each is clickable and will take you to an actionable page in Airbnb where you can solve the issue in your account

We'll now show opportunities to beta users 💬

• Opportunities will show a "Review Opportunities" button in the Properties Merge & Match screens
• Following that you'll see a list of suggestions from Airbnb
• For example, amenities missing in your listing can be applied directly within the Hospitable page

Mobile App

A new navigation bar at the bottom of the screen 📱

• Navigate using the new tabs: Dashboard, Inbox, Calendar, Metrics & Menu
• The menu tab redirects to a menu page that holds the rest of the sections and a button to switch to another account

Rental Agreements

Updated user permissions for secondary users 📑

• Secondary users with full access can view, add, and remove rental agreements
• Secondary users with Inbox and Display Financial Data permissions can view rental agreements for reservations
• Secondary users with Inbox, Display Financial Data, and Manage Reservation permissions can view, edit, or remove rental agreements from reservations