Improvements across the board! And did you know Hospitable is developing an in-house Upsells feature?
Purchase additional services
that will allow secondary users to initiate ad hoc guest verifications/reservations
. This can cause confusion as its not clear exactly what resource could not be found. We are not just returning an empty data set to be clear there are no results. Direct sites now support video in the hero header section! Check out an example site 😍
To add video to your site, go to the Design tab of your Hospitable Direct site and upload a video in the Hero background video section. If you upload a video, we will no longer display any hero images. Videos up to 30MB are supported, in MP4 and other popular formats.
Lots of improvements and fixes across Direct, AI, GVR, Smart Devices, and more!
Recent releases, improvements, and fixes across Inbox, Guest Experience, Calendar, and more.
clear
button and the Improve with AI
button. Changes to the AI-generated messages now consistently bring up the improve button.You can now restrict check-in and checkout from the Hospitable calendar for any day across all of your connected channels. This means that you now have control over exactly how your available days can be used, whether they're available for guests to check-in, checkout or just stay through. Check out our help article for more info.
As part of the upcoming improvements to our Airbnb integration, we are also gradually rolling out the ability to restrict check-in and checkout by day of the week. Learn more in our help article about Availability rules.
financials
include in the reservations API some time ago. Next week we will fully switch over to the new format. API requests using the legacy financials
include will stop working.After successful private testing, we’re excited to announce that the TTLock smart locks integration is now available for all users!
To get started, head over to the Setup page in your Device Dashboard and click Connect. From there, select TTLock from the list of supported integrations. Once connected, we’ll immediately begin creating and managing codes for all your reservations!
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short code. We've finished rolling out Direct's new payment terms feature, which is now available to all Direct Basic and Premium hosts. Guests on qualifying reservations now have the option, at no additional cost, to pay in up to three installments. We also lowered the minimum reservation value to trigger payment terms to US$100 or equivalent.
We enable payment terms by default, but Hospitable can only offer guests multiple payments if you have a cancellation policy with sufficiently spaced refundable checkpoints. Read more or jump to your booking policy manager to manage your settings.
We retired the Direct Premium 6% + $10 guest fee that applied to hosts on our legacy pricing plan. Now all Premium hosts will have the same 4% guest + 3% host fee. If you are a legacy Direct Premium host, this update went live today and we simultaneously added 3% to your Direct markup rates to account for the new 3% host fee.
Removing the fixed fee ($10) component allowed us to provide a long-requested feature to hide Premium fees as a host-only fee. You now have the option to switch to a 7% host-only fee from the booking policy manager. If you do that, we recommend updating your Direct markup rates to 7% to make the change revenue neutral for you.
We made a small update on the Review & Confirm screen of the Direct booking flow to get explicit acceptance of your house rules. We also added language to support payment terms, when applicable, acknowledging that if the guest fails to make scheduled payments, it may result in the cancellation of their booking.
We Now Support Operations-only Locks
You can now connect and manage the codes on operations locks (ex. supply closet)! Previously there was no way to connect to these locks without enabling guest access. Now you can select to disable Guest Access when connecting the lock, or after connecting by selecting the lock in the device dashboard and editing the setting.
Bulk-Create Operations Codes
In case you missed it, as of last month you can bulk-create operations codes (ex. codes for your cleaners) across multiple properties! Previously you could only create a code at one property at a time. Now, as long as the selected properties are in the same timezone, you're good to go.
Check out our device dashboard walkthrough article on how to create manual operations codes.
Are You Using Smart Thermostats?
Let us know what you're using by voting on integrations for Honeywell, Ecobee, or others! This helps us better determine what to build next.