Latest News from the team
New feature

Reply to reviews from your Airbnb guests in the Inbox

Anmol avatar
Shared by Anmol • April 10, 2024

If you have your Hospitable preferences enabled for beta features, then you now have early access to our newest feature, Guest reviews for Airbnb.

This feature will allow you to reply to reviews from your Airbnb guests in the Inbox. What's more is that Hospitable will craft a reply for you with the help of AI, so you can just click the 'Submit' button and you're good to go.

New feature

🔓Device Dashboard live for all users + Expanded lock support!

Alyssa avatar
Shared by Alyssa • April 02, 2024

Our highly anticipated Device Dashboard is now available to all users!

With this feature-packed dashboard, managing your smart locks has never been easier. Here's what you can expect:

  • Comprehensive View: Keep track of reservation access codes, monitor first usage, and check battery status.
  • Access Management: Create manual 'operations' codes, edit/delete codes, and easily lock/unlock devices.
  • Custom Notifications: Stay informed when a guest arrives, a battery is low, or there's an issue that requires your attention with personalized notifications.
  • Seamless Setup: Streamlined setup process and settings management in the unified Setup page.

Check out our Device Dashboard Walkthrough article to get a full rundown of the new feature.

We are also delighted to announce an expansion in our supported locks!

Check out the full updated list here.

Remember, all locks must have a keypad or connected keypad accessory to be supported, and be connected to wifi. Here are some highlights:

  • Yale App: Yale Linus Smart Lock L2, Yale Assure Lock 2, and more.
  • SmartThings App: All connected SmartThings locks are supported via the integration.
  • Nuki: Nuki Smart Lock 4.0 Pro

Stay tuned for more updates and features!

New feature

🔓Notifications for Smart Devices + Codes

Alyssa avatar
Shared by Alyssa • March 25, 2024

If you are currently using the Device Dashboard in beta, you can now receive notifications related to your devices and codes!

The option to enable dashboard-only, or push and/or email notifications is available from the new setup page in your device dashboard. If you have any secondary users with permissions to the device dashboard, they will also be able to set their own notification preferences.

We will release the dashboard to all users after beta testing is complete.

If you don't want to wait and you're already using our smart lock integrations, be sure to enable beta features on your account!

Please note: this dashboard is not for third-party integrations, like RemoteLock or Jervis Systems.

Please share any feedback or issues with our support team!


New Rate Plans + Smoother Connection Experience

Alyssa avatar
Shared by Alyssa • March 19, 2024

We've made some exciting improvements!

Previously, if a listing had a non-standard rate plan or increased prices per extra guest, you couldn't connect them. But now, you can! You can even set up extra guest fees for your current listings in your Hospitable property page's pricing section:

We've also enhanced the connection process itself, making it faster and simpler than ever before. So whether you're adding a new listing or updating an existing one, you can sit back, relax, and enjoy a smoother experience!


New Direct sites and property search improvements

Andrew avatar
Shared by Andrew • March 13, 2024

New Direct sites

We recently made a big change behind the scenes to our Direct booking sites. The new sites load much faster and have better SEO, but otherwise, you probably didn't notice too many differences just yet. The big win for Hospitable is that we moved off a third-party provider that was slowing us down, and we now have a custom-built, in-house solution that is built to scale. Stay tuned for upcoming improvements to tracking, analytics, template design, and new site features.

Property site search improvements

You can now choose to hide the location field on your Direct property search bar. To hide the location drop-down, just remove all of your locations from your property search settings in Direct > Site > Property Search.

Property search results show both available properties that match all of the search parameters, and unavailable properties too. We got feedback from hosts that the distinction wasn't clear enough so we've now added header text between the sections and dropped the opacity of unavailable properties to 50%. We like the results.

Property search API

For hosts who have self-hosted sites and don't want to use Hospitable's property search widgets, you can now implement your own custom implementation of property search using our API. Check out our Property search API documentation.

Legacy booking widget

We've been talking about shutting down the legacy booking widget for many months, but we've always struggled to reach hosts, so we keep pushing back the deadline. Now we're displaying the message right on the legacy widgets so it's easy to tell if your self-hosted site is impacted. If you see this message, follow the instructions on our support doc to update your widget. Legacy widgets will not return any availability after March 31st. Note: if you use a Hospitable site you are not impacted.

New feature

🔓Devices Dashboard is now in Public Beta!

Alyssa avatar
Shared by Alyssa • March 07, 2024

If you have beta features enabled you can now manage your smart locks in our new fully integrated Devices Dashboard! This dashboard is not for third-party integrations, like RemoteLock.

We will release the dashboard to all users after beta testing is complete.


  • View all reservation access codes on your connected smart locks, as well as any codes created in Hospitable, and their statuses.
  • See if and when a code was first used.
  • View the connection and battery status of your devices.
  • Create codes to allow anyone time-bound or continuous access.
  • Edit / Delete codes (except for backup codes)
  • Lock / Unlock your devices

Upcoming Features

  • A unified Setup page
  • Notifications and type preferences for: low battery, code first used, device errors/warnings, action required issues
  • Log of events/actions

Check out our Devices Dashboard Walkthrough

Please share any feedback or issues with our support team!

New feature

🪄 See message translations in the Inbox for Airbnb

Anmol avatar
Shared by Anmol • March 01, 2024

View guest messages in your preferred language from your Hospitable Inbox.

All your Airbnb reservations now come with a new Translations toggle in the Inbox, on click of which, we'll show you the translated content either in your preferred or the original language.

New feature

🤖 Improve your own messages with AI

Anmol avatar
Shared by Anmol • February 27, 2024

Our new feature, Improve with AI allows you to improve your manual messages and AI suggestions with the click of a button in the Hospitable inbox.

Add custom instructions or a message in the text box and click the Improve with AI button to generate a message combining both AI's and your brain's powers.


February update bonanza!

Andrew avatar
Shared by Andrew • February 17, 2024

✏️ Reviews are back!

We are once again able to display recent Airbnb reviews of guests given by other hosts in the Guest Insights section of an Inbox conversation.

📈 Google Travel metrics

We've been speaking in recent Town Halls about the impact Google has had on our direct booking velocity, and now you can see for yourself! The Google Vacation Rentals tab in your Direct Channels page now displays your impressions, click throughs to your Direct booking site, and bookings.

If you're not getting free direct booking leads from Google yet, when?

🏷️ Percentage Promo Codes

You can now create percentage-based promo codes for Direct! Finally!!! 🎉

We also added a control so you can tell us whether or not your promo code can be used in addition to a weekly or monthly discount. If the reservation already contains a length of stay discount, we hide the promo code field.

🕑 Editing check-in/check-out time

One of the best kept secrets at Hospitable was that you could edit the check-in and check-out time of a reservation directly from the Inbox. Secrets aren't part of our culture at Hospitable, so we updated the interface on reservations to make it easier for everyone to use. This feature is especially useful for smart lock users, as changing the reservation time will update when your codes are active.

📷 Profile photos

After many years in development, our top engineers have now made it possible for you to edit your Hospitable user profile photo! The truth is that we are getting ready to let hosts personalize more of their communication and so this long-standing oversight finally got some attention.

🤖 AI responses are now host aware

When generating replies for co-hosted properties, we now use the name of the host selected in the Inbox, rather than defaulting to the primary host.

Feature update

🤖 AI upgrades for You

Anmol avatar
Shared by Anmol • February 01, 2024

All Hospitable users now have access to our new and improved ChatGPT prompt.

This upgrade will allow you to use the Suggest with AI feature in the Hospitable inbox to answer even more questions related to your property, rules, policies, as well as reservation details.