Custom Quotes are now live, allowing Direct Basic and Premium hosts to generate a personalized quote for guests who may contact them outside of their Direct booking website. We'll hold a temporary block on the dates until the guest completes payment, or until the quote expires, unblocking the dates. More info.

Legacy widget wind down

If you're using a self-hosted Direct site and still use the old version of our booking widget, you'll need to update before February 15th. Check our help article for more info. Hospitable sites are not impacted.

Hi there,

After a successful private pilot and beta release, we've just launched our parent-child features to all hosts!

You now define a parent-child relationship between Hospitable properties to block calendars based on related property bookings! Gone are the days where you're manually blocking dates as fast as you can before they're booked... we've got you covered across all booking platforms - no iCal hacks or anxious manual blocking required 🙌

Read more about this feature, supported scenarios and learn how to configure relationships in our help article about Parent-child properties.

Hi there,

You can now define a parent-child relationship between Hospitable properties to sync availability across properties! Gone are the days where you're manually blocking dates as fast as you can before they're booked... we've got you covered across all booking platforms - no iCal hacks or anxious manual blocking required 🙌

Hospitable supports two different scenarios, each with their own behavior.

• A parent with multiple children, where a booking on the child property blocks the parent property's calendar. This is meant for hosts who have duplexes, triplexes or similar properties.
• A parent with multiple children, where a booking on the child property blocks the parent and all other children property's calendars. This is meant for hosts who have large homes that they list as a smaller subset of the home available to optimize for more bookings in slower seasons.

Read more about this feature, supported scenarios and learn how to configure relationships in our help article about Parent-child properties.

Our new Metrics Dashboard is now available to all users!

Features

• 📊 Statistics and charts to monitor the health of your rentals
• 👁️‍🗨️ View all raw financial data by reservation without the need to export
• 📑 Granular filtering and column selection that applies to your current view and any exports

• 🔖 Save filtered dashboards as “views” for easy access
• 🔗 Create public links for saved views to share financial data without the need to log in, and revoke them at any time.
  
  example of the metrics public view here: https://share.hospitable.com/metrics/9f306bb7-5e84-4a93-9e00-e1be48ea69ad

Check out a full tour of our new metrics dashboard now!

Short codes are used to dynamically pull information from outside sources into your messaging rules. Most of the time, short code data is pulled from the booking platform. We're re-imagining how hosts leverage short codes, starting with 2 new short codes: %guidebook% and %rental_agreement%.

These short codes are property-specific, and populated by you - our hosts - giving you the flexibility to send any type of guidebook or rental agreement URL automatically through messaging rules.

Check out these help articles for step by step instructions, and save future you from constantly copy/pasting guidebook or rental agreement links 😮‍💨

• Using the %guidebook% short code to share property-level guidebook links with your guests.
• Using the %rental_agreement% short code to share property-level rental agreement links with your guests.

We're definitely not stopping here. Soon, we'll be giving integration partners access to these short codes so they can be dynamically populated by integrations for each reservation, offering more granularity and an even better guest (and host!) experience. Stay tuned 👀

In our latest round of enhancements, we're bringing you several exciting updates to our smart lock features:

New Integrations

IglooHome and Nuki Locks are now available for all users.

Backup Codes + Code Communication

To further enhance smart lock reliability, backup codes and code communications to guests are now the default setting for all beta users. This will soon be live for all users as well!

No More Code Communication Reminder Messages

After some great feedback, we removed the code communication reminder messages. We will now only communicate a code on your behalf if no code has been sent or if there was an issue with the code that was sent.

Improved Display of Connection Requirements
We now display when a lock isn't connected due to a subscription issue or if a required hub isn't connected.

New Notifications for Failures

Receive real-time notifications if a reservation is altered during a guest's stay and the code cannot be updated.

Code Length and Denial Issues Resolved

We've fixed issues related to the code length not setting correctly or being denied incorrectly.

We value your input! If you have ideas for additional smart lock features or other smart devices you'd like to see, help us tailor our offerings to your needs by answering a few quick questions.

Thank you for being part of our community, and stay tuned for more exciting updates!

We normally use the language of the guest's first message to determine their preferred language, but some reservations start before we receive any messages from the guest. In those cases, we now get the preferred language from the guest's Airbnb or Vrbo preferences.
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Enable the 'Prioritize the language of the conversation' toggle in Hospitable account's Settings > Preferences > Guest experience to allow Hospitable to send message templates in your guest's preferred language, if present.

After successful beta testing, the IglooHome smart locks integration is now launched for all users!

Just go to your Apps page, select the IglooHome app card, and click Connect. We'll start creating and managing the codes for all your reservations right away!

We do not support offline pin codes (algoPINs), and some locks require a bridge or keypad to be connected.

Check out our help article to see which IglooHome locks we support

We value your feedback! Help us build the smart device integrations and features that you want by answering our survey here.

We've just released the next iteration of our Public API (v2), built with developer experience at the forefront, all in an effort to gift you - our hosts - your time back.

To access your account programmatically through our Public API, you can safely and securely generate an Access token on the new API access page. This token will grant you read and write access to your account via API, depending on the access you select.

• View properties, property images and calendar data (including pricing and availability).
• View reservations, including guest information and a detailed financial breakdown from both your perspective and your guests.
• Update your property calendar, including making changes to pricing and availability.

In addition, vendors can now safely and securely access mutual customer accounts via OAuth, greatly simplifying the connection process and removing the need for hosts to manually share legacy client ids and secrets with vendors 🎉

Check out our developer documentation, and learn more about how to access the API with your personal access token.

Stay tuned for more powerful API functionality coming soon, like the ability to enrich reservation data, and improved reservation webhooks 👀

Self-hosted Direct sites

Direct hosts who host their own sites can now link their site to Google Vacation Rentals, add a property search widget to their site, and apply custom color schemes to their widgets and booking flow. To enable these features, you'll need to add widgets to your site and tell Hospitable the URL for each of your property pages, which also allows us to help monitor your site health. Full instructions here.

Autohost ID verification

We now show watermarked ID verification images and the guest selfie in the Inbox for Direct Premium reservations. Some hosts need to collect IDs, and it didn't make sense to ask the guest to share them a second time.

Ad hoc charges

There is a new tax subject for Direct Basic hosts, Miscellaneous fees, which we will calculate when you collect additional payments from guests. More info: Send or request money

Auto-fill returning guest info

When creating a manual reservation, if you type the first few letters of a guest name or email, we now search your past reservations and suggest any matches to help save you time entering their info. This will expand soon into the Direct quote feature.

Issue: GVR stuck in pending

We resolved an issue with how our images sync with Google that was causing some hosts to see their properties stuck indefinitely in a pending status. Now that the issue is resolved, Google can correctly process the images over the next several days and the impacted properties should begin showing up on Google Travel soon. Sorry for the delay!