Weekly product updates

We have a lot of updates for Direct this week, including supporting hosts with their 2024 taxes. We're excited about updates to Owner Statements, iCal imports, and much more!

Direct

2024 US Annual Earnings Reports are live 📑

• Direct Premium hosts can access a PDF summary and CSV Annual Earnings Reports
• These reports include all transactions paid out to the host by Hospitable in 2024
• These will assist hosts with US tax filings and reconciling totals reported on the 1099-K forms
• Check out these articles for details about the earnings reports and tax reporting for Direct
• Watch the replay of our Direct Booking US Tax Q&A Webinar

Guest reviews for Direct ⭐

• After check-out, you can review your guests
• You'll see a button in the thread to trigger an email where you can leave your review
• If you don't recommend a guest, they won't be able to instant book anymore
• In your message thread, you'll see how many Hospitable hosts have recommended a guest

Manage your Direct booking sites more easily 🌐

• Quickly delete a custom or self-hosted site you no longer need in the site's view and edit page

Better guest booking experience 🧾

• Guests will now see their reservation code included on their bank statement

AI

Sentiment analysis and detection are more intuitive 💡

• When a label is generated on a thread, you'll see a card asking to cancel the scheduled review requests or not
• The card will appear if you haven’t dismissed it and if you have scheduled review requests
• You'll see the label under the reservation tab

Owner Statements

New recurrence type for transactions 🗓

• You can now add a 'per reservation' recurring transactions
• When a new reservation comes in for the scoped property, a transaction will be automatically added
• A great example would be if you want to include a gift basket for all your guests

Statements are displayed and calculated better 📆

• Adjustments are added to the month the booking happened, not when the adjustment occurred
• The statement's wording is more concise and easier to digest

Availability and Calendar

iCal now supports more booking channels 🏷

• You can now import iCals from Airbnb, VRBO, Booking.com, and Agoda
• This allows you to sync some bookings you may not have full access to, like if you're taking over management of someone's listings
• You can read a more detailed explanation of iCal imports in our help article

Mobile App

New location for chat support 📲

• You now reach chat support by going to Help > Contact

Android app update release (v 1.0.10) 🔃

• You can now pull down on any screen to do a basic refresh of the page

Inbox

Better visibility to new messages in the thread 🔍

• Keep the most recent messages visible as the new message container grows

HVAC icons for thermostats have been added 🌡

• The thermostat schedule details are shown directly in the conversation view

Integrations

Clearing 📒

• We now have a detailed page dedicated to our Clearing integration