Weekly product updates

There's a BIG update for our pet friendly property owners! Along with exciting updates on Upsells, Copilot, and our sentiment analysis! Check it out and let us know if you have feedback.

Upsells

You can offer guests all kinds of upsells 🥂

• You are no longer limited by early check-in and late check-out times
• Your pricing can be based on a fixed price or a per-night price
• You can choose whether or not to make the upsell available within the booking flow or in the guest portal
• This is available for Direct Premium users

Guest Experience

Pets shortcode is officially here 🐶 🐱

• You can now use %pets% short code that returns the number of pets for a booking
• For example, 1 pet, 3 pets, or 0 pets
• It works exactly like the %children% shortcode
• You can use it in a custom code using the “The guest is bringing a pet” condition

Copilot

You can now ask about guest reviews ⭐️

• It has access to guest reviews - it can analyze guest feedback and provide insights:
• What amenities do guests mention are missing?
• What can we improve based on guest reviews?
• What's the general feedback guests have been leaving us?

Inbox

Filter specifically for Sentiment Analysis tags 🔖

• You can now filter conversations by issue alerts
• The filter can be saved in a segment, similar to other user segmentation tools

Owner Statements

Show what's commissionable on the statement 💵

• We've added the "commissionable base" column, representing the total up for commission calculations
• An additional note is added at the bottom of the reservations section, providing more info on how the commission is calculated
• The percentages for different platforms are also included

Direct

Easier guest payout with billing addresses 🏠

• Guests' addresses will be automatically filled from the selected payment method
• If a user chooses to pay manually by entering the card details, the billing address fields will be updated
• Direct Basic listings will no longer see the separate billing address page and instead see the billing address section on the "Review and Confirm" page