Weekly product updates

We hope you're enjoying a nice holiday season and are ready for 2025! We're all excited at Hospitable and are eager to launch some great new features for you. Here are the last product updates for 2024!

Direct

Cancel related payments for voided alterations 💳

• When canceling an alteration, we would not cancel any related payments
• Guests were still able to use the guest portal link to fulfill payments for voided alterations
• These payments were also showing up in the reservation financials, causing confusion
• Now, when voiding an alteration, we'll automatically mark the related payments as canceled, removing the confusion for everyone

Prevent zooming too far for multi-property search 🔍

• When properties were very nearby, the map would zoom in completely to the street level
• This made the map useless as you could not see any surrounding area
• We've now added a safeguard to prevent the map from zooming in too far so the map always shows the local area

Properties

Resetting property search showing no results 🔭

• Before, if the filter search in Active Properties resulted in no properties, we would remove the search bar, causing confusion
• Now, if the search results show no properties we will still have the search bar visible so you can easily edit your filter

Rental Agreements

Rental agreements for all platforms in beta 📝

• Beta users can now use rental agreements with all of their platforms
• This will automatically add the rental agreement to all newly created bookings
• Agreements will not be added to existing reservations
• Hosts can manually add one to existing reservations using the "Request new signature" button in the Guest Portal section of the inbox
• We'll automatically send a reminder email one and two days after the reservation is accepted if the guest does not sign the agreement
• The status of the rental agreement can be seen in the inbox thread and any scheduled reminders can be viewed in the activity section

More detailed documentation can be found below:

• Overview of Rental Agreements
• Create a Rental Agreement
• Guest Portal Task Reminders

Inbox

Better messaging when a guest sends an image 🖼

• We've resolved an issue where we were not properly reading messages from guests that only contained attachments

Airbnb

Hosts can allow bookings beyond max stay 📆

• Hosts could only enable the “Allow requests to book beyond max stay” within Airbnb
• With our updated integration, this feature is now hidden within Airbnb
• We've added the ability to toggle this within the Availability page of the property

Start processing edited Airbnb messages ✏️

• Airbnb introduced the ability to edit sent messages from guests
• We are now accounting for these messages and updating them as needed in the inbox