Weekly product updates

Our development team has been hard at work releasing a ton of updates, especially around guest verification, owner statements, and newly designed Inbox features!

Direct

Stricter word count for reviews on Direct sites

• Before we had a minimum word count of 5 and filtered only to add 5-star reviews
• Now the minimum word count is 30, regardless of the amount of reviews the host has received
• This will lead to better more descriptive reviews being shown on your Direct site

Mogul Plan

Upgrade to Mogule without talking to sales

• Now you can upgrade to the Mogul plan within the product on the Your Plan page
• If you would like guidance, there is still an option to contact sales or customer success from the Your Plan page

Guest Verification

Requesting guest verification is more intuitive

• We've listed the benefits of why it is worth verifying the guests you host
• A progress bar has been added to the top to ensure hosts know what they need to complete to send out the request

• You can now preview the guest's experience through the verification process
• Test drive the guest experience when verifying themselves in this interactive demo

Calendar Availability

Validating reservations on Parent/Child properties

• When adding a manual booking, we'll validate the availability of any Parent/Child properties
• This will prevent manual reservations from being created if they overlap with conflicting bookings on one of the Parent/Child properties⁠

Owner Statements

Receipts can now be attached to transactions

• Hosts can now attach a receipt to their transactions (10MB max file size)
• HEIC and HEIF images will be converted to JPEG for easy uploading
• The transaction listing page will indicate which Transactions have receipts attached

• Receipts tied to transactions can now be viewed as attachments on the owner statements
• Previewing or downloading an owner statement with media will zip the file with the attachments

Agoda bookings included on statements

• For those on the Agoda beta release, you will now see your bookings added to your monthly owner statements

Inbox and Messaging

More user-friendly design of the messaging thread

• We've rolled out a beta release for messaging threads in the inbox
• We will continue rolling it out to more users in the coming weeks
• The changes on the desktop are more noticeable than on mobile devices
• Messages are now sorted from oldest on top and newest on bottom
• The typing message box is now placed at the bottom of the thread instead of the top
• You can revert to the old messaging thread layout by clicking the pink bookmark in the top right of the page

Message translation is now a user-level setting

• Before, when the translation toggle was used, it was saved on the thread level
• This meant that if a secondary user changed the toggle on the thread, the primary user would also see those changes
• Now, the translation toggle setting will be tied to the user and not the thread
• Example: if a primary host doesn't want to see Chinese translations, but a secondary user, like an assistant, does want it translated
• You can read a more thorough explanation of the change in this help article

Operations and Metrics

Secondary users only see tasks assigned to them

• Under the Metrics page, secondary users were able to see tasks assigned to others rather than the ones only assigned to them
• Now, they will only see the tasks for properties they're assigned

API and Connect

Make public reviews available in our open API

• We now support reviews in our Public API, including two new endpoints:

1. Get property reviews - retrieves all reviews for a given property
2. Respond to review - allows you to post a public response to a review

• A new review included in the Reservation API is also included in webhooks
• This currently only supports Airbnb reviews, but we plan to add more channels soon