Weekly product updates

We've released a lot of great improvements around Direct, rental agreements, AI messaging, our mobile app, and more!

Direct

"Guest portal" section in the conversation sidebar

• All check-in and guest portal-related items are now grouped under a new "Guest portal" section in the sidebar⁠⁠​
• This includes guest verification, rental agreements, and upsells
• The Guest portal section is visible across all channels and platforms, with quick access to the Guest portal URL⁠⁠​
• You can learn more about the Guest Portal in this thorough help article

Improved custom site large property lists

• Hosts with many properties (hundreds) could not view the Direct Custom Sites screen because the request would time out
• Now we've pushed a fix and hosts can view the page without it timing out

Don't show 'extend grace period' banner for payments that have been partially refunded

• We were showing the 'extend grace period' banner for payments that were captured and then partially refunded
• We stored the payment status as Refunded, causing the "Extend Grace Period" banner to show for payments that were already captured
• Now we capture partial refunds as a status that stops the banner from showing after a payment has been captured

Request rental agreements and view statuses

• Direct hosts can now see rental agreement status directly in the Inbox conversation view⁠⁠​
• Hosts can also request rental agreements on-demand for Direct booking reservations⁠⁠​

• A "Rental agreements" section has been added to the sidebar, showing agreement status, previews, and signed PDF downloads⁠⁠​

AI and Messaging

Historical messages included for new accounts

• Previously, newly connected accounts would not have historical messaging context for AI to use
• Now, this context is automatically added so that the Suggest with AI results are more accurate
• We're only generating messages for new bookings and messages for existing bookings

Refresh translated messages automatically

• When the translation toggle button was clicked, the user still needed to refresh the page to see the translated message
• We now refresh the messages automatically when the translation is toggled

We're translating guest messages from all OTAs

• Previously, we were only translating messages that came through Airbnb
• Now, all messages can be translated regardless of the channel they come through
• You can read a more thorough explanation of how we translate messages in this help article

Mobile App

Notification counts on the Hospitable Apple app

• We've added badge counts to the iOS app
• Like the Android app, the number reflects the amount of push notifications you’ve been sent
• This will get cleared automatically the next time you open the app
• You do not need to update the app to start getting these badge counts⁠

Integrations

More detailed VRBO financials

• Previously, VRBO refunds were marked as “adjustments” as it wasn't specified when the refund happened
• We are now more detailed in differentiating payments, payment status, and refunds
• We're also parsing the payments, including their status, just like we do for Direct bookings
• These changes give a better overview of the payment status for VRBO reservations