Upsells available on Direct Premium

Upsells

Available to all Direct Premium hosts!

• Upsells allow hosts to make each listing as profitable as possible
• Offer products and services that the guest can self-serve and purchase in the Guest Portal
• Hosts configure their upsell products within Hospitable's Guest Experience section

Who has access?

• Users on Direct Premium
• Direct Basic and other channels coming soon

How do guests see and purchase upsells?

• Upsells are available in the Guest Portal
• Hosts can add the Smart Upsell short code to their messaging rules, which will automatically offer upsells to the guest when available
• Every conversation has a link to the Guest Portal to view and purchase offerings

What happens after upsells are purchased?

• Early check-in and late check-out upsells automatically adjust the time of the booking in our system
• All automated messaging and logic will automatically pick this up and reschedule messages, smart locks, etc.
• Purchased upsells are displayed in the inbox conversation
• The host also gets a push notification about the purchase

How do payments work?

• The payment used for the booking will be the default for upsells for express checkout
• More payment options are coming soon

Resources

• 📺 Interactive Tour
• Upsells support article
• Smart Code support article