Owner Statements

• For a while we were showing financials for the wrong month on draft statements. If July was not yet published, on the August statement it would show both August and July. This now works as expected and only shows the relevant data.
• We fixed a discrepancy between a few internal systems in the way denied Direct reservations were being interpreted. That resulted in different treatment of the financials, which meant that sometimes denied Direct reservations showed as cancelled reservations with a payout, which skewed Metrics and Owner Statements.

Direct

• This week we have introduced Single Property Sites. This means that hosts with only 1 property attached to their site will only have a single page, which is the property detail page. We want to make the journey for the visitor more clear, and reduce the amount of clicks needed to get to valuable content. If there is just a single property it does not make a lot of sense to display a grid of cards and a search widget.

Inbox

• As announced in this week’s Town Hall, Suggest with AI is now able to use previous conversations to find similar replies and add that to the AI’s context for better relevance and tone of voice adherence. This is automatically enabled, with no additional work required on your part. We have over 100 million messages to get through though, so it’s a gradual rollout. 1000 customers get this new functionality automatically this week, followed by all customers next week.
• If the Suggest with AI result is not to your liking at all and you’re on mobile, you can now easily wipe it all out by clicking on the new Clear button after Suggest with AI finishes writing its AI message. No more painful to remove it word by word on mobile. We hope that you have less and less need to use that button as time goes on.
• Added a clearer message when searching and the attempted search text is longer than we allow. Previously it was throwing a generic error.

Connect / Platform

• We had reports from vendors about users who were getting an error when logging in. The error messaging on this form has been aligned with our standard login to remove confusion.

Metrics

• We fixed an issue with how some old/removed data was being wrongly used for calculating the Unavailable Nights statistic.

Messaging Rules

• Fixed an issue where parts of the listing address were being duplicated in Manual and Direct bookings when using the % listing_full_address% short code.

Knowledge Hub

• The “Ask the AI” section is working again.

Guest Verification

• A little bit of visual cleanup around the guest verification status in the Inbox, as well as making it clearer that the first one is on us, so go ahead and give it a try!

General

• We’re now sorting properties on Active Properties page by the Active status. First we’re going to show all active properties, then free.
• Hospitable now requires users to choose stronger passwords by enforcing some complexity rules. This only applies to passwords of new signups and users who intentionally choose to update their passwords. Users will not be requested/forced to update their passwords. Along with this, we’ve also added some visual clarity when showing password-related errors.