Payment terms, Premium host-only fee

Payment terms

We've finished rolling out Direct's new payment terms feature, which is now available to all Direct Basic and Premium hosts. Guests on qualifying reservations now have the option, at no additional cost, to pay in up to three installments. We also lowered the minimum reservation value to trigger payment terms to US$100 or equivalent.

We enable payment terms by default, but Hospitable can only offer guests multiple payments if you have a cancellation policy with sufficiently spaced refundable checkpoints. Read more or jump to your booking policy manager to manage your settings.

Premium fee update

We retired the Direct Premium 6% + $10 guest fee that applied to hosts on our legacy pricing plan. Now all Premium hosts will have the same 4% guest + 3% host fee. If you are a legacy Direct Premium host, this update went live today and we simultaneously added 3% to your Direct markup rates to account for the new 3% host fee.
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Removing the fixed fee ($10) component allowed us to provide a long-requested feature to hide Premium fees as a host-only fee. You now have the option to switch to a 7% host-only fee from the booking policy manager. If you do that, we recommend updating your Direct markup rates to 7% to make the change revenue neutral for you.

Terms & Conditions

We made a small update on the Review & Confirm screen of the Direct booking flow to get explicit acceptance of your house rules. We also added language to support payment terms, when applicable, acknowledging that if the guest fails to make scheduled payments, it may result in the cancellation of their booking.