Recent AI Improvements

We're constantly working on improving the accuracy and relevance of the suggestions that our AI provides in the Inbox.

Here are some AI parts of the app that have received some love from the product and engineering team over the last 30 days:

Inbox - Suggest with AI

• The Inbox messages written using the Suggest with AI button now have a better awareness of the status of the booking (inquiry, pending, accepted), as well as check-in and check-out times.
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• The AI behind those messages has been improved to fix the cases where it tried to either respond to an old guest message or even tried to respond *as* the guest. 😵‍💫
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• These AI messages now also use the AI-generated Guest Summaries for more context and personalization.
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• And these message now use the same language that the host has been using in that conversation.

Inbox - Guest Summaries

• AI Guest Summaries got a small upgrade recently and should now be better at providing actionable insights.

Reviews and Review Replies

• The new Awaiting Review Reply segment in the Inbox and the Pending Review Replies tab in Guest Experience show you which guest reviews have yet to be replied to, with an AI-generated reply already waiting for you to use if you want.